What are the responsibilities and job description for the UTS-Concur Support Desk Associate at UNC Chapel Hill position at North Carolina State University?
Posting Details
Position Information
Posting Number PG195574TM
Position Number 48SM16
Position Type Temporary
Essential Job Duties
The primary purpose of this role includes but is not limited to: serve as a member of the team. The position will be the central campus resource for questions and assistance regarding the use of the Concur Request & Expense System. This position provides exceptional customer service and acts as an expert travel expense reconciliation resource at the University. This position will ensure compliance with university travel & expense policies and regulations through education efforts and will provide expert guidance on travel expense-related topics.
Travel Services supports an end-to-end travel program that includes pre-travel approval, travel booking, expense reimbursement, and the reconciliation of university-provided payment methods. The mission of the team is to deliver exceptional customer service, support, and training; provide timely reimbursement processing; and ensure compliance with University Policies, State of North Carolina Policies, and Federal Policies as applicable.
Remote Position
Is Time Limited No
If Yes, Appointment Length 11 months
Wolfpack Perks And Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Department Information
Job City & State Chapel Hill, NC
Department
System Information
Classification Title Temporary-Service Maintenance
Working Title UTS-Concur Support Desk Associate at UNC Chapel Hill
Position Information
Requirements and Preferences
Work Schedule Monday - Friday; 40 hours week (Remote)
Other Work/Responsibilities
N/A
Minimum Experience/Education
N/A
Valid NC Driver's License required? No
Commercial Driver's License Required? No
Recruitment
Recruitment Details
Anticipated Hiring Range $20.00/hourly
Recruitment Dates
Job Open Date 11/12/2025
Applicant Information
Quick Link https://jobs.ncsu.edu/postings/224906
EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu .
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Position Information
Posting Number PG195574TM
Position Number 48SM16
Position Type Temporary
Essential Job Duties
The primary purpose of this role includes but is not limited to: serve as a member of the team. The position will be the central campus resource for questions and assistance regarding the use of the Concur Request & Expense System. This position provides exceptional customer service and acts as an expert travel expense reconciliation resource at the University. This position will ensure compliance with university travel & expense policies and regulations through education efforts and will provide expert guidance on travel expense-related topics.
Travel Services supports an end-to-end travel program that includes pre-travel approval, travel booking, expense reimbursement, and the reconciliation of university-provided payment methods. The mission of the team is to deliver exceptional customer service, support, and training; provide timely reimbursement processing; and ensure compliance with University Policies, State of North Carolina Policies, and Federal Policies as applicable.
Remote Position
Is Time Limited No
If Yes, Appointment Length 11 months
Wolfpack Perks And Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
- Health Insurance for Temporary Employees
- Enhance your career with LEAD courses
- Attend non-revenue generating sporting events for free.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Department Information
Job City & State Chapel Hill, NC
Department
System Information
Classification Title Temporary-Service Maintenance
Working Title UTS-Concur Support Desk Associate at UNC Chapel Hill
Position Information
Requirements and Preferences
Work Schedule Monday - Friday; 40 hours week (Remote)
Other Work/Responsibilities
N/A
Minimum Experience/Education
- Candidates must possess at least 2-3 years of customer service experience in an administrative setting plus be detail-oriented.
- Ensure compliance with university travel and expense policies and regulations through educational efforts.
- Provide expert guidance on travel and expense-related topics.
- Respond to inquiries via phone, email, and support ticket submissions.
- Coordinate ad-hoc trainings or support sessions via Zoom or Teams.
- Ensure travel authorizations, advances, and expense reports are accurate, timely, and efficiently processed.
- Compute and verify travel-related expenses for accuracy.
- Assist campus users with the preparation and review of expense reports.
- Work with campus constituents to resolve complex travel expense reconciliation issues.
- Promote understanding and adherence to university travel policies through ongoing education and communication efforts.
- Experience with Concur Travel Software
- SAP Concur
N/A
Valid NC Driver's License required? No
Commercial Driver's License Required? No
Recruitment
Recruitment Details
Anticipated Hiring Range $20.00/hourly
Recruitment Dates
Job Open Date 11/12/2025
Applicant Information
Quick Link https://jobs.ncsu.edu/postings/224906
EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu .
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Salary : $20
