What are the responsibilities and job description for the IT Support Analyst position at North Carolina State University?
Posting Details
Position Information
Posting Number PG195904TM
Position Number 19PLS05726
Position Type Temporary
Essential Job Duties
The College of Veterinary Medicine IT ( CVM IT) team is seeking motivated and dependable student technicians to provide Tier 1 technical support across the Veterinary Hospital, academic classrooms, research labs, and administrative offices on the Veterinary Campus. Student Technicians serve as the first point of contact for faculty, staff, and students seeking technology assistance. This position offers hands-on experience in desktop support, classroom and audiovisual (AV) technology, ServiceNow ticket management, and exposure to specialized veterinary systems such as PACS and LIS . Pending favorable performance, employment may be extended through summer terms and subsequent semesters.
Is Time Limited No
If Yes, Appointment Length
Wolfpack Perks And Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being.
What we offer:
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Department Information
Job City & State Raleigh, NC
Department
System Information
Classification Title Temporary-Clerical
Working Title IT Support Analyst
Position Information
Requirements and Preferences
Work Schedule TBD, Flexible, 10-20 h/wk Monday - Friday
Other Work/Responsibilities
Undergrad student in computer science or related program
Department Required Skills
N/A
Valid NC Driver's License required? No
Commercial Driver's License Required? No
Recruitment
Recruitment Details
Anticipated Hiring Range $14.00 - $18.00
Recruitment Dates
Job Open Date 04/10/2026
Applicant Information
Quick Link https://jobs.ncsu.edu/postings/229407
EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Position Information
Posting Number PG195904TM
Position Number 19PLS05726
Position Type Temporary
Essential Job Duties
The College of Veterinary Medicine IT ( CVM IT) team is seeking motivated and dependable student technicians to provide Tier 1 technical support across the Veterinary Hospital, academic classrooms, research labs, and administrative offices on the Veterinary Campus. Student Technicians serve as the first point of contact for faculty, staff, and students seeking technology assistance. This position offers hands-on experience in desktop support, classroom and audiovisual (AV) technology, ServiceNow ticket management, and exposure to specialized veterinary systems such as PACS and LIS . Pending favorable performance, employment may be extended through summer terms and subsequent semesters.
Is Time Limited No
If Yes, Appointment Length
Wolfpack Perks And Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being.
What we offer:
- Health Insurance for Temporary Employees
- Enhance your career with LEAD courses
- Attend non-revenue generating sporting events for free.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Department Information
Job City & State Raleigh, NC
Department
System Information
Classification Title Temporary-Clerical
Working Title IT Support Analyst
Position Information
Requirements and Preferences
Work Schedule TBD, Flexible, 10-20 h/wk Monday - Friday
Other Work/Responsibilities
- Assist the CVM IT AV Coordinator with setup, troubleshooting, and maintenance of AV systems in classrooms, conference rooms, and meeting spaces
- Provide in-room technical assistance for lectures, seminars, and hospital rounds
- Perform routine testing of microphones, cameras, projectors, and display systems to ensure reliability
- Support installation, inventory, and documentation of AV equipment across the Veterinary Campus Technical & Desktop Support:
- Provide Tier 1 support via phone, email, and in-person at the CVM IT Front Desk
- Configure and deploy laptops and desktops for faculty, staff, and student use
- Install and support approved software and hardware peripherals (printers, scanners, etc.)
- Log, categorize, and document incidents in ServiceNow
- Contribute to knowledge base articles and procedural documentation
- Maintain and organize IT work areas, tools, and inventory
- Participate in special projects such as equipment refreshes, network upgrades, and audit tasks
- Attend team meetings, required training sessions, and performance appraisals
- Support CVM IT staff with additional duties as assigned
Undergrad student in computer science or related program
Department Required Skills
- Professionalism and strong communication skills (verbal and written)
- Eagerness to learn and assist teammates in a fast-paced environment
- Ability to follow technical procedures and work independently on routine tasks
- Reliability and punctuality for scheduled shifts
- Commitment to maintaining required weekly/monthly hours
- Ability to lift up to 40 lbs with or without reasonable accommodation
- Adherence to all university and departmental policies
- Experience with classroom technology, microphones, projectors, and control systems
- Windows and macOS troubleshooting
- Basic knowledge of networking, printers, and computer hardware installation
- Familiarity with ServiceNow or other ticketing systems
- Understanding of project management or IT documentation fundamentals
N/A
Valid NC Driver's License required? No
Commercial Driver's License Required? No
Recruitment
Recruitment Details
Anticipated Hiring Range $14.00 - $18.00
Recruitment Dates
Job Open Date 04/10/2026
Applicant Information
Quick Link https://jobs.ncsu.edu/postings/229407
EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Salary : $14 - $18