What are the responsibilities and job description for the Manager, Datacenter Operations position at North Carolina's Electric Cooperatives?
Summary Description: This position will manage the design, engineering and support services for NCEMC’s datacenter infrastructure, cloud environment and associated equipment and software. This position will also be closely aligned with the Network Services, Cybersecurity, NOC and Service Desk teams to ensure performance, reliability and security of the company’s IT infrastructure.
Academic and Trade Qualifications: Bachelor's degree in Information Technology, Computer Science, Management or similar discipline preferred. Combination of training and work experience may be substituted for the educational requirements.
Work Experience: A minimum of 7-10 years of experience in data center server/compute operations and support required. A minimum 7-10 years’ experience operating in VMWare, Azure and Microsoft O365 environments. A minimum of 3-5 years of IT management experience required. Experience with electric cooperative’s operations is preferred.
Responsibilities:
- Works to ensure that performance, reliability and security is maintained for all NCEMC IT infrastructure.
- Manages staff who provide services to outside partner IT infrastructure.
- Develop datacenter/cloud priorities and strategies in support of a long-term operations and maintenance plan, considering business direction, capacity, redundancy, cybersecurity, disaster recovery, business continuity, etc.
- Follows the established procedures for change control, root cause analysis, issue resolution, service ticket creation, assignment resolution and closure.
- Create and document processes and procedure to streamline network operation tasks.
- Manages external vendor relationships.
- Prepares and manages the datacenter team budget.
Job Knowledge: Extensive knowledge of Azure cloud, virtualization, operating systems, IT management applications and datacenter operations is required. Sound knowledge of documentation processes, operational procedures, project planning/management, QA techniques are required. Knowledge of project management and budgeting, transmission and generation operations is preferred.
Abilities and Skills: Experience with managing systems engineers and administrators. Demonstrates effective oral, presentation and written communication skills. Proven ability to establish and maintain effective customer and colleague relationships. Possesses a strong hands-on technical skill set with expertise in supporting a datacenter infrastructure. Serve in both strategic and hands-on capacities to drive implementation and support objectives
Relationships and Contacts: Must be able to build and maintain strong internal and cross-functional relationships to effectively align with organizational goals and drive successful outcomes. Position shall interact with vendors, consultants and contractors as necessary to accomplish assigned objectives.
Working Conditions: Normal business hours, with limited overtime. Travel is limited and normally contained within the state. Position may require the lifting and moving boxes with weights up to 25 pounds.
Company Profile: NCEMC (https://www.ncelectriccooperatives.com/who-we-are/#about-us) is one of the largest generation and transmission cooperatives in the nation and is the power supplier for most of the state's member cooperatives. NCEMC acquires the power it sells to its member cooperatives in a number of ways, including asset ownership and Purchased Power Agreements.
North Carolina Electric Membership Corporation provides equal employment opportunities (EEO) to all applicants for employment.
