Director, Marketing & Technical Services

Summary Description: TEMA is seeking a strategic and service-driven Director of Marketing & Technical Services to lead initiatives that promote our products and support our member EMCs. This role is responsible for developing marketing programs, analyzing competitive positioning, identifying new markets, and preparing promotional materials to enhance sales effectiveness. The director will also evaluate sales data, forecast market trends, and provide insights to guide corporate strategy.

In addition to marketing leadership, this position supports EMCs by coordinating training programs, communicating product updates, expediting deliveries, and making regular service visits to drive engagement and sales. The ideal candidate combines analytical expertise with a strong commitment to member service and cross-functional collaboration.

Academic and Trade Qualifications: Bachelor’s degree preferred, two-year technical degree required.

Work Experience: Five years’ experience in sales, engineering, manufacturer’s representative, or front-end sales to electric utilities. Commercial sales experience preferred.

Responsibilities:

Planning and Control:

• Analyze sales records, trends, current bookings and backlogs, and evaluate performance against sales quotas.
• Appraise the effectiveness of sales method costs and results of sales and services.
• Review complaints and suggestions relative to any product line or service that TEMA provides and determine corrective action to be taken.

Organizing:

• Develop a program of sales visits to the EMCs.
• Develop and provide sales training and selling-aid literature, brochures and catalogs to the EMCs.

Operations:

• Make routine service calls to EMCs in North Carolina and Virginia.
• Develop markets for products represented and stocked by TEMA.
• Participate in demonstration of materials as need arises at EMCs.
• Travel with manufacturer’s representatives and participate in field testing or training of materials.
• Distribute literature on new products as they are represented by TEMA.
• Participate in purchasing, operations and engineering workshops.
• Aid in RUS material coding with systems working toward statewide standards.
• Coordinate engineer services of manufacturers with EMCs as needed.
• Coordinate plant tours and manufacturing training sessions.
• Furnish technical literature to co-ops on all product lines.
• Assist purchasing staff with EMC and non-member quotes.
• Assist with material and crew needs for storm restoration.

Job Knowledge: Should possess an effective working knowledge of RUS construction specifications, RUS approved list of materials, and OSHA requirements relating to utility used tools and equipment.

Abilities and Skills:

• Advanced in salesmanship abilities and have great interpersonal skills
• Understanding of the application of RUS approved materials
• Effective computer skills, must be proficient in Microsoft Office applications as well as Abode Pro.
• Possess and maintain a valid NC Driver’s License.

Relationships and Contacts:

Internal Relationships:

• Senior Vice President – Consults, advises and seeks advice on all matters pertaining to outside sales. Assists in development of sales policies and procedures. Reports and accounts regularly for responsibilities delegated.
• Director of Purchasing – Furnish specifications of material to be ordered as received from the EMCs. Request reports on material delivery and prices.
• Buyers/Sales Coordinator – Place orders with and ask for services related to customer orders.
• Director of Warehouse Operations – Provide information of delivery coordination services in the field.
• Inventory Control Coordinator – Assist with EMC RMAs to facilitate quick turnaround for replacement and/or credit of materials, as needed.

External Relationships:

• Manufacturers’ Representatives and Direct Factory Sales Force – Maintain a good relationship with all manufacturers’ reps and direct factory personnel, utilizing their services in field and keep them informed of activities of their related materials in the field or EMCs.
• EMC Purchasing Agents/Warehousemen – Make sales calls to provide service and purchasing assistance in areas of materials management. Advises and seeks advice regarding materials management planning and scheduling.
• EMC Engineering and Operations – Furnish technical information as required on special equipment, etc.
• General Managers – Maintain a friendly, cooperative relationship and keep them informed of the services of our material program and stay abreast of new services that they would like for TEMA to provide.
• General Public – Maintain friendly, cooperative relationship with the public in the performance of responsibilities.

Working Conditions: Position requires travel majority of the workweek, with overnight stays occurring up to 50% of the time. An in-home office must be maintained to support remote work

Company Profile: North Carolina’s Electric Cooperatives (http://ncemcs.com/about/ncemc.htm) is the brand for the family of organizations formed to support the state’s 26 local electric cooperatives, including: North Carolina Electric Membership Corporation, the power supplier to many of the electric cooperatives; North Carolina Association of Electric Cooperatives, the cooperatives’ trade association; and Tarheel Electric Membership Association, Inc. (TEMA), a central purchasing and materials-supply cooperative.

North Carolina Electric Membership Corporation provides equal employment opportunities (EEO) to all applicants for employment.