What are the responsibilities and job description for the Associate Agent position at North Carolina Farm Bureau Mutual Insurance Company?
Company Description North Carolina Farm Bureau Mutual Insurance Company provides insurance solutions tailored to the unique needs of individuals and families across the state. The company is known for its commitment to fast, fair claims service and a strong focus on customer support. With deep roots in local communities, North Carolina Farm Bureau works to ensure policyholders are properly protected against the wide range of weather and life events that impact the region. The organization emphasizes reliability, trust, and long-term relationships with its clients, positioning its team as a dependable partner in protecting what matters most.
Role Description The Associate Agent is a full-time, on-site role based in Kernersville, NC. This role is responsible for meeting with prospective and existing clients to assess their insurance needs, explain coverage options, and recommend appropriate policies. Daily activities include preparing quotes, processing applications, managing policy changes, and following up on leads generated through referrals, marketing activities, and community engagement. The Associate Agent responds to client inquiries, supports claims processes by guiding clients to appropriate resources, and maintains accurate records in company systems. The role also involves building strong relationships within the community, and collaborating with colleagues to achieve sales and service goals while upholding regulatory and company standards.
Qualifications
- Strong customer service and communication skills, with the ability to explain insurance products clearly and build trust with diverse clients.
- Sales, negotiation, and relationship-building abilities, including comfort with outreach, follow-up, and goal-driven performance.
- Organizational and administrative skills, such as attention to detail, accurate documentation, and effective time management.
- Basic computer proficiency and ability to learn insurance software, CRM systems, and office productivity tools.
- Ability to work on-site in Kernersville, NC.
- High school diploma or equivalent required
- Willingness to obtain and maintain required North Carolina insurance licenses (company support will be provided).
- Integrity, professionalism, and a strong commitment to serving the needs of local communities.