What are the responsibilities and job description for the Temporary Claims Rep - Greensboro position at North Carolina Education Lottery?
You don’t mind having lots of different responsibilities - in fact, you thrive on it! Frequent cash handling is BIG on the agenda! You really enjoy administrative responsibilities, you don’t mind a busy, changing workday, and you really have a knack for helping customers. While there is desk time, this job keeps you moving regularly. And even though you may get interrupted a lot with requests, you also get the chance to work with some happy winners!
***This is an onsite TEMPORARY role - 6 to 8 weeks assignment***
Responsibilities:
- Validate and process lottery prize claims by verifying player eligibility, age, and identity using secure verification tools and IRS TIN matching systems.
- Prepare, approve, and distribute prize payments via checks or prepaid debit cards, ensuring compliance with Lottery and IRS standards.
- Manage cash handling operations, including balancing drawers, daily deposits, and reconciliation of claims activity.
- Maintain accurate and complete claim documentation, ensuring secure storage of sensitive winner information and adherence to audit policies.
- Respond to player inquiries and concerns with professionalism, empathy, and accuracy, ensuring an engaging and positive claimant experience.
- Monitor and balance instant ticket inventory, ticket vending machines, and SCIQ systems, ensuring efficient claims center operations.
Requirements:
- High school/GED and 1 year of experience in customer service, cash handling, or operating in an office environment
- Strong attention to detail and accuracy in cash handling, reconciliation, and recordkeeping.
- Excellent communication and interpersonal skills with a focus on customer engagement.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to analyze information, solve problems, and work independently in a fast-paced environment.
- Demonstrated ability to manage confidential information with discretion.
- Skilled in multitasking, prioritization, and maintaining professionalism under pressure
Hiring Range: $17 - 20/hr
Closing Date: June 5, 2026
About the North Carolina Education Lottery
We raise money for a great cause! All of the earnings of the North Carolina Education Lottery go to education. We award on average $10 million a day in prizes. To learn more, visit our website www.nclottery.com.
At the North Carolina Education Lottery, we deal with winners everyday: our employees! We offer competitive pay and benefits, flexible schedules, professional development opportunities, casual attire, open communication and a fun work environment.
All employees of the Lottery are expected to support the organization values (honesty, respect, integrity and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc).
Apply in minutes! Get started by uploading your resume. Click here for our Careers Page.
Equal Opportunity Employer
Salary : $17 - $20