What are the responsibilities and job description for the Myrtle Point Clinic - Front Desk Receptionist/Phlebotomist position at North Bend Medical Center?
North Bend Medical Center
Job Posting
Job Title: Front Desk/Phlebotomist
Department: Myrtle Point Clinic
Reports To: Department Manager
North Bend Medical Center (NBMC) is currently seeking a Front Desk Receptionist/Phlebotomist to join our team in Myrtle Point, Oregon, nestled along the beautiful Southern Oregon coast.
NBMC is a growing, community‑focused healthcare organization with 100 providers across multiple specialties and 400 dedicated employees working together to deliver high‑quality, compassionate care.
At North Bend Medical Center, we are committed to creating meaningful career opportunities and making a positive difference in the lives of our patients and our community.
We believe our strength lies in the diversity of our workforce and the unique perspectives our employees bring to their work. Joining NBMC means becoming part of a supportive, mission‑driven team dedicated to improving health and well‑being across our region.
We are committed to offering:
- Competitive wages
- Excellent medical, dental and vision insurance options
- Generous paid time off
- 401k company contributions
- Team-oriented atmosphere that values each of our employees as individuals and their work-life balance.
Full Job Description:
Position Summary:
The Phlebotomist / Myrtle Point Clinic Front Desk position is responsible for providing professional, efficient, and compassionate patient service while supporting both front-office operations and laboratory specimen collection. This position serves as an important point of contact between patients, providers, and clinic staff and is responsible for accurately obtaining and processing patient information, scheduling appointments, collecting payments, and performing blood and other specimen collections for clinical analysis.
The position requires the ability to effectively manage multiple responsibilities in a fast-paced, patient-centered healthcare environment while maintaining confidentiality, professionalism, accuracy, and compliance with organizational policies and procedures.
Principle Job Duties and Responsibilities:
Front Desk / Patient Services
- Greet patients in a professional and courteous manner and provide excellent customer service.
- Verify and update patient demographic, insurance, and other pertinent information during the check-in process.
- Handle multiple phone lines and respond to patient inquiries appropriately.
- Schedule, reschedule, and coordinate patient appointments.
- Process patient payments, co-payments, and other applicable charges accurately.
- Print patient billing information and other documentation as needed.
- Act as a liaison between patients, providers, clinic staff, and the public by providing information and assistance.
- Assist providers and other team members with administrative and patient care needs as appropriate.
- Maintain an organized and efficient front desk and patient check-in area.
- Perform other administrative and clinic-related tasks as assigned.
Phlebotomy / Laboratory Services
- Collect patient specimens for clinical analysis, including blood, body fluids, and cultures.
- Perform venipunctures using various collection techniques.
- Perform capillary blood collections.
- Obtain culture specimens from various sources according to established procedures.
- Provide patients with clear instructions regarding the proper collection, handling, and transportation of off-site specimens.
- Research and verify specimen requirements for referred laboratory tests.
- Ensure specimens are properly identified, labeled, handled, and prepared for processing according to established laboratory procedures.
- Maintain appropriate inventory of phlebotomy and specimen collection supplies and requisition supplies as needed.
- Print and process patient billing information related to laboratory services as applicable.
- Maintain a clean, safe, and organized specimen collection area.
- Follow established infection prevention, safety, and specimen-handling procedures.
General Responsibilities:
- Attend and actively participate in department and clinic meetings.
- Maintain a professional attitude and appearance at all times.
- Protect patient privacy and confidentiality and follow applicable organizational policies and procedures.
- Comply with the organization's policies and procedures, Code of Conduct, and applicable healthcare regulations and standards.
- Work collaboratively with providers, clinical staff, laboratory personnel, and administrative staff.
- Demonstrate flexibility and willingness to assist other team members and departments as needed.
- Perform other duties and responsibilities as assigned.
Qualifications:
- Ability and skill to effectively manage difficult situations with professionalism, patience, and sound judgment.
- Ability to maintain a professional attitude and appearance in a patient-centered healthcare environment.
- Ability to manage multiple tasks and priorities in an ever-changing and fast-paced environment.
- Strong communication and interpersonal skills.
- Ability to provide courteous and compassionate service to patients, families, providers, and coworkers.
- Ability to maintain accuracy and attention to detail when handling patient information, payments, appointments, and laboratory specimens.
- Ability to work effectively both independently and as part of a team.
- Phlebotomy training, certification, or experience as required by organizational policy and applicable regulations.
Work Environment:
This position works in a clinical setting and requires frequent interaction with patients, providers, and other healthcare team members. The employee must be able to transition effectively between front-desk responsibilities and clinical specimen collection while maintaining a high level of accuracy, professionalism, and patient service.
Salary : $43,123 - $50,697