Academic Advisor - Concurrent

The Academic Advisor/Concurrent Specialist provides comprehensive academic advising, enrollment guidance, and student support to promote student success, retention, persistence, and completion. The position assists prospective, current, and concurrent students with academic and career planning, program selection, course registration, degree completion, transfer opportunities, and understanding College policies, procedures, systems, and available resources. The position also provides administrative and operational support for the Concurrent Enrollment program, including student enrollment documentation, student application and data management processing, records and data management, communication with students and high school partners, scholarship information, billing support, and program coordination. The Academic Advisor/Concurrent Specialist collaborates with College departments, high schools, and community partners to facilitate student access and success while maintaining a high level of professionalism, confidentiality, organization, and customer service. DUTIES AND RESPONSIBILITIES: Academic Advising and Student Success Provide comprehensive academic advising and coaching to assist students with program and major selection or changes, career exploration, educational pathways, course selection, degree planning, transfer opportunities, goal setting, graduation requirements, and satisfactory academic progress. Monitor student progress through retention alerts and graduation audits, provide appropriate case management and referrals, and assist students in addressing barriers to academic success. Enrollment and Registration Guide prospective and current students and parents through the enrollment, advising, registration, and schedule-building processes. Educate students regarding College curricula, degree requirements, prerequisites, academic policies and procedures, academic calendars, College systems, online orientation, Title IX training, financial aid and scholarship opportunities, payment options, and available academic and personal support resources. Process registration, schedule, program, and major changes and assist students with educational timeline planning. Concurrent Enrollment Support Provide administrative and student support services for the Concurrent Enrollment program, including processing applications and enrollment documentation, maintaining accurate student records, tracking enrollment status, collecting and managing data, and communicating with concurrent students and high school counselors. Assist with billing processes, reports, documentation; interpret applicable policies, procedures, rules, and regulations; and provide general office support to the Concurrent Enrollment program. Office and Administrative Support Staff the Concurrent Office and provide responsive customer service through in-person, telephone, email, and virtual communication. Schedule appointments, respond to student and departmental needs, maintain records and documentation, and assist with procedural updates. Assist with high school visits, and College partnership events, including the Annual Partnership Luncheon. Collaboration, Research, and Professional Development Collaborate with Recruiting, high schools, campus departments, and community partners to enhance student access and success. Participate in campus meetings, training programs, webinars, conferences, and other professional development activities to remain current in academic advising, enrollment, financial aid, concurrent enrollment, and student success practices. Student and College Support Connect students with appropriate campus resources and serve as liaison with college campus as appropriate. Maintain a high level of professionalism, confidentiality, organization, communication, and customer service. Perform other related duties as assigned to support the College's mission and promote student success, retention, persistence, and completion