What are the responsibilities and job description for the Service Writer position at North American Truck & Trailer, Inc.?
Sioux City Truck & Trailer is looking to hire a Service Writer – Diesel Shop
Position Summary:
The Service Writer is the front line of our diesel service operation, responsible for coordinating repairs for heavy-duty trucks and equipment. This role bridges communication between drivers, fleet managers, and diesel technicians to ensure efficient, accurate, and timely service.
Key Responsibilities:
- Greet drivers and customers; gather detailed information on truck or equipment issues
- Open and manage repair orders for diesel trucks, trailers, and heavy equipment
- Communicate clearly with diesel technicians regarding diagnostics and repairs
- Prepare accurate estimates for labor, parts, and repair timelines
- Keep customers and/or fleet managers updated throughout the repair process
- Recommend preventative maintenance and additional repairs when needed
- Coordinate parts ordering and availability
- Process invoices and close out work orders
- Maintain organized service records and compliance documentation
Required Skills & Qualifications:
- Strong customer service and communication skills
- Working knowledge of diesel engines, trucks, and/or heavy equipment
- Ability to prioritize and multitask in a fast-paced shop environment
- Basic computer skills (service software, parts systems, etc.)
- Attention to detail and problem-solving mindset
Preferred Experience:
- Experience in a diesel shop, trucking company, or fleet maintenance environment
- Familiarity with Class 6–8 trucks, trailers, and DOT requirements
- Background in service advising, dispatching, or parts coordination
Work Environment:
- Busy diesel repair shop with frequent driver interaction
- Fast-paced, team-driven atmosphere
- Mix of office duties and shop coordination
Benefits available the 1st of the month following date of hire.
- 401(k) retirement plan with company match
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short- and Long-Term Disability Insurance
- Paid Vacation, Sick, and Holidays
- OEM Training Incentive for Parts & Service personnel
- Discount on Parts/Labor and Vehicle Purchases
- Employee Referral Bonus
- Professional work environment
To apply please email resume to Cheryl Rierson at Cheryl.rierson@nattinc.com