What are the responsibilities and job description for the Student Account Manager position at North American Trade Schools?
Job description:
Position Overview
We are seeking a student-focused, detail-oriented Account Manager to serve as the primary on-site front desk and student accounts support representative. This role combines front-desk reception, payment processing, student account maintenance, and customer service in a fast-paced educational environment. Your work ensures students receive timely, accurate information regarding their accounts and that the front office remains welcoming, organized, and efficient. Hours for the position are Monday - Friday.
Key Responsibilities
- Student Accounts & Payment Processing
- Process online and in-person payments (e.g., card/ACH/payment plans) and issue receipts.
- Reconcile daily digital payment logs, identify discrepancies, and prepare end-of-day summaries.
- Monitor past-due balances, explain account activity clearly, and conduct outreach consistently with institutional policies.
- Student Support & Customer Service
- Provide clear, courteous assistance to students and families regarding billing, deadlines, holds, refunds, and payment plans.
- Troubleshoot common questions, de-escalate concerns, and elevate complex issues when appropriate.
- Support new student onboarding with account-related guidance.
- Invoice and tracks agency billing
- Maintain accurate student account records in CRM/SIS systems (training provided).
- Collaborate with Financial Aid, Registrar, Admissions, and Education teams to resolve discrepancies impacting enrollment or clearance.
- Uphold compliance with FERPA and payment-processing standards
Qualifications (Required)
- Experience in customer service, cashiering, or account management.
- Strong verbal and written communication; professional phone etiquette.
- Proficiency with email, spreadsheets, and basic data entry.
Core Competencies
Customer Service, Communication, Payment Accuracy, Organization & Time Management Systems/Data Integrity Confidentiality & Compliance Collaboration
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Pay: $21.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $21 - $24