What are the responsibilities and job description for the Multi-Site Resident Coordinator position at North American Properties?
Department: Property Management/Operations
Location: Saint Xavier Park
Compensation: $40,000 - $45,000 / year
North American Properties Apartments is seeking a Multi-Site Resident Coordinator to provide best-in-class customer service to residents of our Saint Xavier Park Collection which features five properties (The Blonde, Encore Urban Living, Seven at Broadway, Sycamore Place and East 8 Lofts) in Downtown Cincinnati. Our exciting and fast-paced environment demands high levels of sophistication and energy for this full-time position. This is a unique opportunity to gain multi-site experience.
Duties and Responsibilities
The primary responsibilities of the Multi-Site Resident Coordinator will include:
- Serving as the primary contact for current residents and backup contact for prospective residents.
- Addressing and resolving resident requests, questions, concerns, complaints, issues, and feedback and acting as the primary contact for resident concerns, complaints, and issues.
- Building and maintaining resident relations
- Managing freight elevator and amenity area reservations
- Organizing package areas, communal areas, and amenity areas twice daily
- Overseeing and responsible for site-level marketing and reputation management including, but not limited to social media marketing, Google reviews, Yelp reviews, website reviews, resident referral programs, etc.
- Promoting our Black Card program internally to residents, while building relationships externally with Black Card vendors and the local community.
- Planning, advertising, and hosting resident events and coordinating resident activities
- Creating and sending out email blasts to residents, applicants, and prospects
- Scheduling leasing tours and appointments and completing tour follow up
- Touring apartments, amenities, and/or community to prospects as needed
- Inspecting apartments to prepare them for future move-ins and assisting move-in appointments
- Preparing and presenting lease contracts, move-in paperwork, and related documents
- Managing all resident and prospect information through a variety of technological tools including Entrata, Microsoft Excel, Microsoft Word, and various databases.
- Supporting the Property Manager with administrative tasks, vendor communication, resident communication, scheduling, follow-up, etc.
- Delivering notices to residents via door-to-door delivery, phone, email (individual and broadcast), social media, etc.
- Helping to prepare the office daily for opening and closing
- Ordering office supplies, refreshments, marketing materials, etc.
- Reporting daily, weekly, monthly activity as requested
- Maintaining targeted occupancy
- Other special projects and assignment as assigned
The ideal candidate must demonstrate:
- Strong work ethic
- Outstanding customer service and communication skills
- Advanced interpersonal skills
- Self-confidence and poise
- Ability to manage difficult conversations and confrontation
- Positive can-do attitude and outgoing personality
- Initiative-taker skills and self-starter mentality
- Exceptional organizational and multi-tasking skills
- Strong drive to succeed
- Punctuality
- Dependability
- Solution-oriented thinking and detail-oriented skills
- Collaborator mindset
- Creative thinking
- High school diploma or equivalent
- Bachelor’s degree preferred
- Valid driver’s license
- Dependable transportation
- Successful customer service-related background
- Must be able to work occasional nights and/or weekends based on office and event scheduling
- Walking for extended periods of time
North American Properties’ Resident Coordinator position will include an excellent benefit package that includes medical, dental, life, and 401(k). It will provide a competitive salary with bonus potential based on the candidate’s experience.
Salary : $40,000 - $45,000