What are the responsibilities and job description for the Technical Support Assistant position at Normandy Farm Hotel & Conference Center/Blue Bell...?
Position Summary The Technical Support Assistant position is an entry-level role focused on providing basic technical assistance, ticket management, and day-to-day support for the organization’s technology systems. This role is ideal for someone with strong customer service skills, detail-oriented, and eager to grow their technical skillset with a strong foundation of troubleshooting and critical thinking.
Key Responsibilities
Basic Technical Support
- Provide first-level support for common technical issues such as login problems, basic application errors, printer issues, and workstation setup
- Assist users with simple troubleshooting steps following established procedures and documentation
- Support conference rooms, AV equipment, and event technology setups as needed
- Escalate issues outside of scope to senior IT staff or related vendor support
Ticket Management & Documentation
- Receive, log, and manage support requests using the IT ticketing system
- Ensure tickets are properly documented, updated, and closed in a timely manner Follow up with users to confirm issue resolution
- Assist with maintaining and updating internal IT documentation and how-to guides
Hardware & Equipment Support
- Help set up and deploy computers, monitors, phones, and peripherals
- Assist with basic maintenance such as cable management, equipment labeling, inventory, and device swaps
- Perform basic hardware troubleshooting and assist with tracking equipment lifecycle, including inventory updates and identifying when equipment needs repair or replacement
User Support & Communication
- Provide friendly, professional, and patient support to staff with varying technical skill levels
- Clearly communicate status updates and next steps to users
- Act as a reliable point of contact for routine IT requests
Learning & Development
- Learn company systems, applications, and support processes over time
- Collaborate with senior IT staff and assist with basic IT projects as assigned
- Follow IT policies, procedures, and security best practices
Required Qualifications
- Strong customer service and communication skills
- Comfort working with equipment related to networking and AV
- Basic computer skills (Windows, email, web browsers, common applications)
- Willingness and ability to learn new systems and technologies
- Strong organizational skills and attention to detail Preferred (But Not Required)
Preferred ( But Not Required) Qualifications
- Prior experience working in events, banquets, or hospitality environments
- Experience with troubleshooting and configuring hardware and software
- Familiarity with ticketing systems or task tracking tools
- Interest in pursuing a career in IT or technical support
Physical & Work Requirements
- Ability to lift and move equipment (up to 50 lbs)
- On-site work required to support users, events, and equipment
- Occasional evenings or weekends to support events or business need
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $60,000 - $70,000