Technical Support Assistant

The Technical Support Assistant position is an entry-level role focused on providing basic technical assistance, ticket management, and day-to-day support for the organization’s technology systems. This role is ideal for someone with strong customer service skills, detail-oriented, and eager to grow their technical skillset with a strong foundation of troubleshooting and critical thinking.

Basic Technical Support

• Provide first-level support for common technical issues such as login problems, basic application errors, printer issues, and workstation setup
• Assist users with simple troubleshooting steps following established procedures and documentation
• Support conference rooms, AV equipment, and event technology setups as needed
• Escalate issues outside of scope to senior IT staff or related vendor support

Ticket Management & Documentation

• Receive, log, and manage support requests using the IT ticketing system
• Ensure tickets are properly documented, updated, and closed in a timely manner
• Follow up with users to confirm issue resolution
• Assist with maintaining and updating internal IT documentation and how-to guides

Hardware & Equipment Support

• Help set up and deploy computers, monitors, phones, and peripherals
• Assist with basic maintenance such as cable management, equipment labeling, inventory, and device swaps
• Perform basic hardware troubleshooting and assist with tracking equipment lifecycle, including inventory updates and identifying when equipment needs repair or replacement

User Support & Communication

• Provide friendly, professional, and patient support to staff with varying technical skill levels
• Clearly communicate status updates and next steps to users
• Act as a reliable point of contact for routine IT requests

Learning & Development

• Learn company systems, applications, and support processes over time
• Collaborate with senior IT staff and assist with basic IT projects as assigned
• Follow IT policies, procedures, and security best practices

Required Qualifications

• Strong customer service and communication skills
• Comfort working with equipment related to networking and AV
• Basic computer skills (Windows, email, web browsers, common applications)
• Willingness and ability to learn new systems and technologies
• Strong organizational skills and attention to detail

Preferred (But Not Required) Qualifications

• Prior experience working in events, banquets, or hospitality environments
• Experience with troubleshooting and configuring hardware and software
• Familiarity with ticketing systems or task tracking tools
• Interest in pursuing a career in IT or technical support

Physical & Work Requirements

• Ability to lift and move equipment (up to 50 lbs.)
• On-site work required to support users, events, and equipment
• Occasional evenings or weekends to support events or business need