What are the responsibilities and job description for the Care Coordination Health Partner - PRN position at Norman Regional Health System?

Compensation

Departmental Overview

$21.15-$34.55/hr. depending on previous work experience
Evening differential $2.50/hr.
Night differential $2.75/hr.
Weekend differential $2.75/hr.

This department is where successful use of data and evidence based nursing care meets quality improvement, and practice transformation. Our department includes Clinic Care Coordinators who work directly with Norman Regional Clinics and their patients to provide an enhanced level of health promotion, care coordination, and disease management. We enjoy a collaborative process with both clinic based staff, acute care staff, and post-acute providers to ensure continuity of care, so our patients can truly consider Norman Regional Health System their medical home. The Care Coordination Health Partner see's patients in the clinic and/or via phone conference to assist patients with health care navigation needs.

Job Summary

Job Summary

Collaborates with Care Coordinators as well as Providers to assist with coordination of care with multiple external agencies to best serve the needs of the patient
Act as a patient advocate and liaison between the patient, caregivers, healthcare team and community service agencies
Keep abreast of current trends in the field and integrate knowledge gained into current work practice, with support of Care Coordination leadership.
Utilize motivational interviewing skills and culturally sensitive methods to collaborate with patients
Maintains high degree of communication with Care Coordinators and other clinical team members to assist in ongoing care coordination needs and communicate/remove barriers
Planning/Organizing/Initiating
Participates and supports departmental quality improvement initiatives by sharing ideas and experiences and is willing to encourage others to do the same
Provide exemplary customer service skills both with patients, caregivers and community partners

Qualifications

Qualifications

Customer service experience preferred
Bilingual preferred but not required
Basic computer skills
Excellent communication both oral and written
Highly organized and self-motivated

Education

Bachelor’s degree in any field
In lieu of degree will accept 4 years customer service experience or experience in the insurance/social work/medical fields

Experience

Two years customer service experience or experience in the insurance field/social work/medical fields

(Above requirements can be met by the equivalent combination of education and experience).

Licensure/Certification

The American Heart Association’s Family and Friends CPR and/or Basic Life Support (BLS) training or retraining is required during orientation prior to providing patient care
CPR course and training must be maintained for the duration of employment

Schedule

Varies. Weekend as needed.

Work Shift

Day

Position Type

PRN

Salary : $21 - $35

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Care Coordination Health Partner - PRN

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