What are the responsibilities and job description for the Service Manager position at Norm Reeves Honda Superstore Cerritos?
Location: Cerritos, CA (On site) | Type: Full Time | Total Compensation Package: From $125,000 (Base Bonus), Negotiable for the Right Candidate
Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!
THE OPPORTUNITY
Managing service at Norm Reeves Honda Cerritos is not like managing service anywhere else. The volume is different. The expectations are different. And if you’re the right person, the reward is different, too.
Norm Reeves Honda Superstore is the #1 Honda Retail Dealer in California and a 29-time world #1, and the service department that powers this store is one of the largest and most productive in the Honda network. Every day, this team processes a high volume of repair orders across a fully staffed, state-of-the-art facility backed by a loyal customer base that’s been coming to this store for decades.
If you’ve been building your skills at a solid store and you’re ready to see what a world-class operation looks like from the inside, this is your moment.
DAY-TO-DAY RESPONSIBILITIES
- Direct daily management of Service Advisors — coaching, scheduling, and performance accountability at a high volume
- Monitor and improve key metrics: RO count, effective labor rate, gross profit, hours per RO, and service capture rate
- Champion customer satisfaction — resolve escalations promptly and professionally, and consistently deliver a premium experience
- Collaborate with the Shop Foreman and technician team to ensure smooth throughput, quality control, and technician productivity
- Maintain compliance with Honda warranty policies, documentation standards, and American Honda Motor Company processes
- Manage the service drive flow during peak periods — the volume here demands strong operational discipline
- Track KPIs daily and execute action plans to meet and exceed monthly targets
- Support ongoing training and development of your advisor team in menu selling, customer-pay upsell, and CSI best practices
WHO SUCCEEDS HERE
- A current or recent Service Manager with at least 5 years of experience running a team at a high-volume dealership
- Someone who has lived in the service drive, you know what good looks like because you’ve built it
- Comfortable with the numbers: you understand the financial report and use it to manage, not just review
- Honda or Japanese brand experience preferred; familiarity with AHM warranty systems a strong plus
- A natural leader who earns respect through follow-through and consistency — not just authority
- Highly organized with the ability to manage multiple priorities simultaneously in a fast-paced, high-demand environment
- An effective communicator at every level — equally strong with technicians on the floor and customers on the drive
- Growth-oriented: you want to advance and you understand that this store promotes people who deliver results
WHAT SETS THIS APART
Real volume, real upside. The service department at Norm Reeves processes a volume most managers only read about. Your bonus potential here is legitimately different from a mid-market store. The path to Service Director is real — with that role also open, exceptional managers have a clear and supported avenue to step up. And Norm Reeves Auto Group is the kind of organization that invests in its leaders: professionally run, stable, and committed to doing things the right way.