What are the responsibilities and job description for the Honda Service Advisor position at Norm Reeves Honda North Richland Hills?
Rev Up Your Career As a Honda Service Advisor at Norm Reeves Honda-North Richland Hills!
Location: North Richland Hills, TX (Onsite) | Type: Full Time | Salary Range: $60,000 - $125,000
Schedule: Monday-Saturday | Sundays off with another day off mid- week.
As our Service Advisor, you’re one of the most important team members at Norm Reeves Honda in North Richland Hills You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.
Your work will ensure our guests leave 100% satisfied with their Norm Reeves Honda experience. This role is a great way to kick start your career with us!
What You’ll Do:
- Greet guests as they arrive in the Service drive
- Advising customers on maintenance and repair options, including upselling additional services when appropriate
- Preparing accurate service estimates and quotes for customers, ensuring clarity on costs and timelines
- Collaborating with the service technicians to relay customer concerns and ensure accurate service execution
- Maintaining detailed records of customer interactions, services performed, and parts used, as well as managing service history
- Communicate empathetically with guests about their vehicle
- Provide timely follow-up progress of each repair order and contact guests with repair changes
- Analyze quality control reports and maintain a high Customer Service Index Score
- Process monetary transactions
What You’ll Need:
- Full time availability. You’ll also need to be at least 18 years old.
- A valid driver’s license and acceptable driving record
- Creative, positive, team player attitude
- Ability to analyze situations and make win-win business decisions
- Honesty, empathy, and exceptional communication skills
- Leadership skills in team-based and independent settings
What We Offer:
- Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
- Invest in Yourself – Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)
- Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
- Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
- Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.
- Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
- Secure Your Future - Build Wealth with 401k Matching - We Match 25% on Your $4,000 Contribution.
- Time to Recharge – Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
- Celebrate and Rejoice – 6 Holidays Per Year to Spend Quality Time with Loved Ones.
- Smart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.
Behaviors
Preferred- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Functional Expert: Considered a thought leader on a subject
- Team Player: Works well as a member of a group
Motivations
Preferred- Financial: Inspired to perform well by monetary reimbursement
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salary : $60,000 - $125,000