What are the responsibilities and job description for the Account Executive, Ticket Sales position at Norfolk Tides?
The Norfolk Tides are the Triple-A affiliate of the Baltimore Orioles, playing at Harbor Park in downtown Norfolk, Virginia. The team captured the 2023 International League and Triple-A National Championships, showcasing one of the deepest prospect groups in baseball. With a family-friendly atmosphere, engaging promotions, and strong community ties, the Tides are a cornerstone of baseball in Hampton Roads.
Norfolk Tides is actively seeking an Account Executive to join their highly dynamic Ticket Sales Team. We believe that Ticket Sales is a vital part of our team’s performance, and our Account Executives play a critical role in that success. We are looking for someone who is interested in growing within the sports industry and curious to learn the inner workings of our business at every level. If this sounds like you, then you know Ticket Sales is the best place to start your career. The individual in this position is expected not only to be an exceptional salesperson but also to deliver outstanding customer service to all clients to ensure fan retention and to establish a positive experience with the brand.
Essential Duties and Responsibilities
- Represent the organization with the utmost professionalism in the community
- Generate new business by prospecting, cold calling, appointments, stadium tours, and attending networking/community events
- Renew all group, and hospitality/suite clients
- Work closely with sales and marketing departments to develop compelling sales programs and components focused on long-term business sustainability
- Track activity through dedicated CRM, preparing and maintaining records for sales leads and account status
- Meet and/or exceed personal sales goals
- Meet and/or exceed daily and weekly outbound call/appointment minimums
- Contribute to overall operation by “answering the call” when assistance is needed in another area of our operation
Qualifications
- Bachelor's Degree or equivalent work experience
- Minimum of 6 months of sales or customer service experience
- Demonstrate a proven track record in sales and building quality relationships, preferably within the sports industry
- Have a friendly and professional telephone manner
- Strong desire to learn about our business and grow your professional career
- Ability to effectively express ideas verbally and in writing
- Possess a positive attitude
- Maintain a flexible work schedule
- Other duties as assigned
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.