Clinic Office Assistant- Eagle Student Health Care

Performs registration and scheduling for patients. Obtains and verifies patient information regarding Medicaid, Medicare, Workers' Compensation and private insurance. Processes and files admission records and acts as a liaison with patient, family members or responsible party. Performs duties involved in receiving payments from patients, accounting for and balancing daily cash.

• Work in coordination with Ancillary Services, PPC and Emergency Room Department.
• Coordinates with Billing Department, cashiers, financial assistance programs and patients to accurately assess payer authorization and billing requirements.
• Assures all registered accounts have been processed completely for end of month close out.
• Work closely with prior authorization department to verify proper process when registering.
• Evaluates and monitors work listed errors and facilitates correction of errors in a timely manner
• Oversees the schedule process.

Values

i - Innovation

"Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department.

C - Compassion

"Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs.

A - Accountability

"Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates.

R - Respect

"We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good

E - Empowerment

"Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.

Organization Expectations

Communication

The process of sending and receiving messages with words, verbally, written or in sign language.

Customer Focus

Identifying and responding to current and future patient and other customers’ needs; providing excellent service to internal and external patients and other customers.

Initiative

Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.

Self-Development

Lifelong, voluntary, and self-motivated learning.

Teamwork

Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.

Skills, Knowledge and Abilities

Intermediate Organization skills

Intermediate Computer skills

Intermediate Communication skills - oral/written

Experience

One year office/clinical experience in a medical setting preferred, or recent training in a similar field.

Education

High School graduate or equivalent.

If you are a current employee or have previously worked for Nor-Lea Hospital District, please contact the Human Resources Department at hrgroup@nlgh.org for your correct username and password.