Front Desk Receptionist – Eye Clinic

Job Summary
We are seeking a dynamic and friendly Front Desk Receptionist/Technician to join our busy Eye Clinic. In this vital role, you will be the first point of contact for patients, providing exceptional customer service while efficiently managing clinic operations. Your energetic and organized approach will ensure smooth patient flow, accurate appointment scheduling, and seamless administrative support. This position offers an exciting opportunity to contribute to a healthcare environment dedicated to patient care and operational excellence.

Responsibilities

• Greet patients warmly upon arrival, verify their appointment details, and assist with check-in procedures using EHR (Electronic Health Record) systems.
• Manage multi-line phone systems with professional phone etiquette, directing calls appropriately and taking detailed messages when necessary
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes for various providers including Medicare and Medicaid
• Schedule patient appointments efficiently, coordinate follow-up visits, and update clinic calendars to optimize patient flow
• Maintain accurate medical records by reviewing documentation for completeness and ensuring compliance with HIPAA regulations and health information management standards
• Support administrative functions including filing, data entry, managing medical records, and handling clerical duties to ensure the clinic operates smoothly

Qualifications

• Prior experience(preferred but not needed) in a medical office setting or healthcare environment is highly preferred; eye clinic experience is a plus
• Strong knowledge of EHR systems (preferred but not needed)
• Excellent computer skills including Microsoft Office/Google Workspace suite
• Exceptional customer service skills with the ability to communicate clearly and professionally over the phone and in person
• Bilingual abilities are highly valued to serve diverse patient populations effectively(mandarin/cantonese/fuzhounese)
• Knowledge of the basic medical terminology relevant to ophthalmology or general healthcare
• Ability to handle sensitive health information in accordance with HIPAA standards and maintain confidentiality at all times
• Strong organizational skills with attention to detail in managing medical records and office documentation

Join our team and be part of a vibrant healthcare environment where your enthusiasm makes a difference! We are committed to supporting your professional growth while providing excellent care for our patients. This paid position offers an engaging work atmosphere where your skills in medical administrative support will shine.

Pay: $17.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid sick time
• Paid time off

Work Location: In person

Salary : $17 - $22