Description

PURPOSE OF POSITION

Under general supervision, utilizes specialized knowledge or skills to perform hardware and software support for departments while following applicable laws and the Nooksack Northwood Casino’s internal controls and established policies and procedures.  Provides a high level of customer service to internal and external customers.

REPORTING RELATIONSHIPS

Reports Directly to:                  IT Manager

Supervises Directly:                None 

Other Important Contacts:       All Department Managers and Directors, General Manager and vendors.

DUTIES AND RESPONSIBILITIES

1. Provide Excellent Customer Service for both internal and external customers.

2. Support all business applications, installed and new (POS, Casino Management Systems, etc.)

3. Maintain up to date knowledge of hardware and equipment contracts and supervise contract based installations.

4. Investigates, analyzes, resolves hardware/software and communications problems on computer systems; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals.

5. Provides advanced hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts.

6. Evaluates existing computer systems hardware, and performs system upgrades; based on user needs, customizes and tests computer systems, and resolves configuration conflicts and errors.

7. Installs, integrates, and configures new computer systems and hardware for users.

8. Researches, analyzes, and recommends appropriate computer hardware for customized computer configurations.

9. Reviews, prioritizes, and processes problem reports; documents the progress of projects.

10. Maintains a high level quality of customer service standards in dealing with and responding to questions.

11. Actively support the Company Culture of creating a  fun and entertaining experience for internal and external customers.

12. Performs miscellaneous job-related duties as assigned.

VIII. PLEASE NOTE

The list of duties and responsibilities, requirements, and licenses is not meant to be exhaustive.  Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.

Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the Human Resources Manager.  At this time, the Supervisor or Manager should be able to describe, in detail, to the Human Resources Manager, the essential functions of the job involved in the request.  

Qualifications

POSITION QUALIFICATIONS

Required:

1. Ability to obtain and maintain a Nooksack Tribal Gaming Agency License and Class III Washington State Gaming License.
2. Must be at least 18 years of age.
3. Minimum two years IT experience.        

Preferred:

1. A college degree or certificate in networking, information systems, technology, or related field.

WORKING CONDITIONS

1. May work in a noisy, crowded, smoke-filled environment.  
2. Will be monitored by surveillance cameras.
3. May be required to work various shifts, weekends, and holidays.
4. May interact with persons who are angered, intoxicated, or distressed.

PHYSICAL DEMANDS

1. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds.
2. Physical dexterity.
3. Standing and/or walking for more than four hours per day. 
4. Stand or sit for long periods of time.

KNOWLEDGE, SKILLS AND ABILITIES

1. Knowledge of relevant federal, state and gaming laws and regulations.
2. Excellent oral communication skills.
3. Problem solving skills.
4. Multi-tasking skills.
5. Excellent organizational skills.
6. Strategic planning skills.
7. Project management skills.
8. Excellent interviewing skills.
9. Strong employee relations skills.
10. Excellent customer service skills.
11. Excellent interpersonal skills.
12. Ability to proactively solve problems.
13. Ability to manage multiple projects and multiple personnel.
14. Ability to progress in overall IT knowledge within the field.
15. Ability to read, write, speak, and understand English.

Salary : $24 - $26