What are the responsibilities and job description for the Family Navigator – Founding Team position at Nonprofit Connect?
Position Overview
As The Aidan Project enters a new phase of growth, we are launching a formal Family Navigation program to support families across the Kansas City region. This program will help families access developmental evaluations, therapy providers, and trusted community resources.
The Family Navigator will serve as a trusted guide for families seeking early-intervention services for their child. This role will play a foundational part in helping launch and shape The Aidan Project’s Family Navigation program.
Working closely with the Executive Director, the Navigator will help design navigation workflows, build relationships with regional providers, and support families as they move through complex systems of care.
This position is ideal for someone who is energized by building something new and wants to help shape a program that will grow to support hundreds of families across the Kansas City region.
Key Responsibilities
Family Navigation & Support
The Family Navigator role balances direct family support with program development responsibilities.
Approximate time allocation:
Required
To Apply, Please Submit
Compensation & Benefits
Families navigating developmental concerns for their child often encounter confusing systems, long waitlists, and limited guidance. The Family Navigator plays a critical role in helping families move forward—connecting them with the right services sooner.
As a founding member of this program, the Navigator will help shape how The Aidan Project supports families across the Kansas City region for years to come.
About The Aidan Project
The Aidan Project ensures that children with developmental delays and disabilities can access the therapy and support they need when it matters most. We help families navigate complex medical, therapeutic, and educational systems so children receive the right services sooner.
As The Aidan Project enters a new phase of growth, we are launching a formal Family Navigation program to support families across the Kansas City region. This program will help families access developmental evaluations, therapy providers, and trusted community resources.
The Family Navigator will serve as a trusted guide for families seeking early-intervention services for their child. This role will play a foundational part in helping launch and shape The Aidan Project’s Family Navigation program.
Working closely with the Executive Director, the Navigator will help design navigation workflows, build relationships with regional providers, and support families as they move through complex systems of care.
This position is ideal for someone who is energized by building something new and wants to help shape a program that will grow to support hundreds of families across the Kansas City region.
Key Responsibilities
Family Navigation & Support
- Provide individualized navigation support to families seeking developmental evaluations, therapy services, and community resources
- Help families understand developmental milestones, evaluation pathways, and therapy options
- Guide families through referral processes with therapy clinics, healthcare providers, and early-intervention systems (e.g., Missouri First Steps, Kansas Infant and Toddler Services)
- Maintain follow-up with families to ensure connection to appropriate services
- Build relationships with therapy providers, pediatricians, and developmental specialists across the Kansas City region
- Support referral pathways between The Aidan Project and local service providers
- Maintain a strong understanding of regional service availability and waitlists
- Help maintain and expand a regional resource library of therapy providers, specialists, and support services
- Identify service gaps and emerging needs within the early-intervention ecosystem
- Document family interactions and outcomes within the organization’s CRM (Salesforce)
- Track referrals and service outcomes to support program evaluation and improvement
- Contribute insights that help shape the continued development of the Family Navigation program
- Participate in family workshops, speaker series events, and outreach activities
- Help develop educational resources that support families navigating developmental concerns
The Family Navigator role balances direct family support with program development responsibilities.
Approximate time allocation:
- 60% — Direct Family Navigation: supporting families through evaluation, referral, and therapy access
- 20% — Provider Relationship Building: strengthening partnerships with pediatric providers and therapy clinics across the Kansas City region
- 10% — Resource Development: expanding and maintaining The Aidan Project’s regional provider and resource directory
- 10% — Data & Documentation: tracking family interactions and outcomes within Salesforce to support program learning and impact measurement
Required
- Demonstrated lived or professional experience supporting individuals with developmental delays or disabilities
- Strong familiarity with the Kansas City pediatric and therapy ecosystem
- Exceptional relationship-building and communication skills
- Highly organized with strong documentation practices
- Licensed Master Clinical Social Worker (LCSW/LMCSW)
- Multilingual (Spanish strongly preferred)
- Experience with early childhood systems such as Missouri First Steps
- Experience using Salesforce or similar CRM systems
- Comfort using emerging technology tools, including AI-enabled tools that support workflow and information management
- Empathy and trust-building with families
- Systems thinking and resource navigation
- Strong organizational and follow-through skills
- Ability to translate complex systems into clear next steps for families
- Entrepreneurial mindset and comfort working in a growing organization
To Apply, Please Submit
- Resume
- A brief cover letter describing your interest in this role and relevant experience
Compensation & Benefits
- Competitive salary based on experience
- Generous paid time off
- Flexible hybrid work schedule with community-based engagement
- 401(k) with employer match
- Health insurance stipend
- Professional development stipend to support continued learning and growth
Families navigating developmental concerns for their child often encounter confusing systems, long waitlists, and limited guidance. The Family Navigator plays a critical role in helping families move forward—connecting them with the right services sooner.
As a founding member of this program, the Navigator will help shape how The Aidan Project supports families across the Kansas City region for years to come.
About The Aidan Project
The Aidan Project ensures that children with developmental delays and disabilities can access the therapy and support they need when it matters most. We help families navigate complex medical, therapeutic, and educational systems so children receive the right services sooner.