Systems Manager (Network Administrator) Senior Living

IND123

Summary of Duties

Responsible for implementing, supporting and maintaining the telecommunications infrastructure, select clinical Systems, non-clinical information technology for the Senior Living Division. Responsible for managing subordinates and working with end-users, vendors, as well as, other staff to resolve information technology issues over the telephone or on-site as they relate to phone systems, computer, server, smart phones, kiosk and other device repairs, operating system and software configuration.

Essential Job Functions

1. Maintains staff by recruiting, selecting, orienting, and training network technicians; communicating job expectations; monitoring, and appraising job results; initiating, coordinating, and enforcing systems, policies, and procedures.
2. Implement, repair and trouble shoot computers, switches and other networking equipment.
3. Implement, support, maintain and secure application and remote desktop servers for hosted applications.
4. Implement, support, maintain and secure Domain controllers and other servers are needed for the Senior Living Division. Assist IT Manager and IT staff in acquisitions and support needs.
5. Assists other IT staff with network, computer issues.
6. Configure, implement, support and modify multiple Voice Over IP phone systems at various facilities, and assist vendors in non-IP phone systems.
7. Assist in providing technical guidance and support to facility staff.
8. Assist IT Manager and any other IT staff and vendors in interface configurations, training and implementation of new systems.
9. Assist with business productivity applications and billing, and billing applications.
10. Handles work orders on the Senior Living Division for all locations to ensure work orders are completed or documented each day.
11. Create, modify, and delete user accounts and exchange mailboxes.
12. Create Purchase Orders and other assigned paperwork.
13. Secure Electronic Protected Health Information, and educate users on HIPAA security rules,
14. Performs daily, weekly and quarterly audits to ensure HIPAA compliance per policy and procedures.
15. Works with Vendors and Operations staff to support clinical system problems.
16. Assist Director of Information Technology and any other Information Technology staff and vendors on implementing and supporting Electronic Medical Records, and Electronic Medication Administration application.
17. Assist Information Technology Manager and Director of Information Technology with Emergency Disaster Recovery and business continuity plans.
18. Support users accessing Document Imaging and Online orientation systems.
19. Configure and maintain secure wireless networks for business use, as well as, working with vendors on public/resident wifi network support.
20. Assist Information Technology Manager and Director of Information Technology with Capital Budget planning and forecasting of capital needs.
21. Assist with cross-training of IT department staff on systems in place at facilities.
22. Develop processes, procedures, manuals and other documentation, as requested by Information Technology Manager and Director of Information Technology.
23. Perform other duties as needed by the Information Technology Manager or Director of Information Technology.

Education

Associate’s degree in computer science or a related field required. Certified on Microsoft Desktop and Server operating systems (MCSA or equivalent) required.

Experience

Minimum of four (4) years experience as network engineer or network administrator support, and a minimum of two years experience working with terminal services – Remote Desktop Servers, Cisco switches required.