What are the responsibilities and job description for the Customer Account Representative position at NOLA Change Makers?
Join Silver Lining Marketing in Gretna as a Customer Account Representative and become the steady force behind nonprofit campaigns that change lives. We’re a sales and business consulting firm that values growth, empathy, and mission-driven energy. The Customer Account Representative manages donor accounts, streamlines outreach, and ensures every pledge and inquiry is handled with professionalism and heart.
As a Customer Account Representative, you uphold the transparency donors deserve, providing clear guidance, protecting data integrity, and reinforcing trust in nonprofits on the front lines of change. The Customer Account Representative's attention to detail ensures every dollar is traceable, every report reliable, and every donor confident their gift drives real impact.
Key Responsibilities of the Customer Account Representative
- Act as the primary contact for donors and supporters, addressing inquiries, resolving concerns, and providing accurate information about charity campaigns.
- Process donations and manage account updates through CRM systems, ensuring accuracy, compliance, and alignment with fundraising protocols.
- Maintain comprehensive records of donor interactions, preferences, and contribution history to strengthen retention strategies and reporting accuracy.
- Support outreach teams by coordinating donor follow‑ups, managing communications, and assisting with campaign logistics to maximize impact.
- Troubleshoot account issues and escalate complex cases to internal teams while maintaining a donor‑focused, service‑first approach.
- Engage in training programs to enhance donor engagement techniques, improve CRM proficiency, and stay current on campaign initiatives.
Minimum Qualifications of the Customer Account Representative
- High school diploma or GED required; additional coursework in communications, nonprofit management, or customer service preferred.
- Experience in account management, customer support, or donor relations—ideally within nonprofit, advocacy, or community engagement settings.
- Strong verbal and interpersonal abilities with the capacity to build trust, explain processes clearly, and inspire donor confidence.
- Skilled in CRM platforms and digital tools to manage donor records, track engagement, and streamline campaign workflows.
- Detail‑oriented, adaptable, and mission‑driven, with a passion for supporting charitable causes and enhancing donor experiences.
Job Type: Full-time
Pay: $865.00 - $1,060.00 per week
Work Location: In person
Salary : $865 - $1,060
