What are the responsibilities and job description for the Medical Office Receptionist position at Nodal Medical Center?
A Medical Receptionist will be performing a few duties, including greeting and scheduling patients and visitors in a professional timely manner, calling patients to remind them of appointments, answering and routing calls, keeping paperwork organized, updating and filling medical records and more.
The medical receptionist is often the first contact a patient has with the medical facility. How you greet and serve the patient will have a strong influence on how they perceive the facility.
Bilingual (Spanish and English)
Job Duties
· Welcomes and greets all patients and visitors, in person or over the phone.
· Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. The medical office receptionist must be a good listener and maintain confidentiality in addition to having good phone manners.
· Responsible for keeping the reception area clean and organized
· Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
· Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
· Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
· Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
· Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Education Requirements
Education: High school diploma or graduation equivalency degree (GED).
Knowledge of clinical procedures usually obtained from a certificate or Associates degree in a clinical program including anatomy, physiology, phlebotomy, first aid, and medical terminology.
Knowledge of office procedures usually obtained from a certificate or Associates degree in a business program including administrative processes and procedures, claims processing, preparing patient charts, and basic computer skills.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Work Location: In person
Salary : $15 - $17