What are the responsibilities and job description for the OPERATIONS ADMINISTRATOR position at Nocturnal Enterprises LLC?
Position Summary
The Operations Administrator serves as the right-hand support to the VP of Operations, owning day-to-day execution across operational workflows, vendor management, fulfillment, and internal systems. This role ensures processes run efficiently, issues are proactively identified, and key operational functions are maintained with accuracy and consistency.
This position is in-office in Hammond, LA.
Core Responsibilities – (Operational Ownership)
- Manage fulfillment processes, ensuring timely shipment of products and issue resolution
- Monitor staff performance, timelines, and troubleshoot bottlenecks
- Oversee packaging processes and quality standards
- Maintain inventory accuracy daily and conduct quarterly counts
- Manage product sourcing and supply ordering
- Handle subscription cleanup and monitoring
- Oversee subscription management in Sticky platform
- Track and report key KPIs [credit card decline rates, MID (merchant identification number) performance]
- Manage vendor and facility operations (cleaning, supplies, maintenance)
- Organize and maintain contracts and documentation
Core Responsibilities – (Process Support)
- Assist with MID management, chargebacks, alerts, and RDR tracking
- Support sourcing and onboarding of new MIDs
- Maintain compliance documentation (Termly, policies, procedures)
- Coordinate logistics for company events, conferences, and employee engagement
Key Success Metrics
- Fulfillment timelines consistently met
- Inventory accuracy and reporting reliability
- Reduction in operational errors and escalations
- Accuracy and timeliness of KPI reporting
- Proactive resolution of vendor and facility issues
Qualifications
Required:
- 2–5 years in operations, administrative, or coordination role
- Strong organizational and project management skills
- High attention to detail and process orientation
- Ability to manage multiple priorities in a fast-paced environment
- Self-starter
- Able to lift 50lbs
- Able to manage a team
Preferred:
- Experience in e-commerce, call center, or subscription-based business
- Familiarity with inventory systems (e.g., Sortly)
- Experience supporting executive-level leadership
- Exposure to payment processing, chargebacks, or compliance environments
Core Competencies
- Ownership mentality and initiative
- Problem-solving and critical thinking
- Strong follow-through and accountability
- Systems thinking
- Cross-functional communication skills