Collections Associate

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world's first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.

The Collections Associate is a key role within the Billing & Collections function at Noctrix Health. This role is responsible for following up on insurance claims, resolving denials, supporting patient billing inquiries, and maintaining accurate financial records. The ideal candidate will be detail-oriented, have strong communication skills, and bring a patient-first mindset to every interaction. This individual will work collaboratively across Billing, Finance, and Patient Access teams to ensure timely reimbursement and a smooth patient experience.

This is a full-time position reporting to the Manager of Collections.

Responsibilities:

• Follow up on insurance claim status by phone and electronically
• Review and correct claim denials to ensure successful reprocessing
• Submit or resubmit required supporting documentation to insurers
• Draft and submit claim appeals
• Process patient payments, refunds, and adjustments in accordance with company policies
• Call patients to discuss outstanding balances and establish reasonable payment plans
• Enter patient data into the company's billing and payment systems and maintain accurate claim records
• Respond to patient and provider inquiries regarding billing statements and insurance claims
• Maintain accurate documentation of billing activities, payments, correspondence, and account status
• Assist with generating reports as needed
• Maintain compliance with HIPAA, billing regulations, and insurance guidelines
• Perform inbound and outbound mail duties
• Provide administrative support to the Billing and Patient Access teams as needed
  
  

First 90 Days:

• Day 30 Objectives
• Complete product and quality training
• Navigate CRM and billing systems to locate patient and insurance information
• Check claims status and prepare supporting documentation for claim resubmissions
• Independently perform inbound and outbound departmental mail functions
• Day 60 Objectives
• Verify and update patient and payor information in the billing system
• Submit or resubmit supporting documentation for denied claims
• Follow up with patients with outstanding balances using approved templates and scripts
• Day 90 Objectives
• Liaise with the Finance team to provide patient order and billing status information
• Generate required reports
• Manage collections activities independently
  

Requirements:

• 0–3 years of experience in a medical device, pharmaceutical, or patient support environment
• Familiarity with basic medical and insurance terminology preferred
• Experience with healthcare systems or billing platforms such as Google Workspace, Nikohealth, Salesforce, or other CRM/billing systems preferred
• Strong communication skills with the ability to de-escalate and resolve difficult situations
• Ability to work collaboratively within a remote team environment
• Ability to manage multiple tasks in a fast-paced startup environment