What are the responsibilities and job description for the Avaya Telecom Engineer position at Noblesoft Technologies?
Job Title: Senior Avaya Telecom Engineer
Location: Charlotte, NC
Key Responsibilities
Location: Charlotte, NC
Key Responsibilities
- System Design & Implementation:
- Architect, deploy, and optimize Avaya Aura Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Element Management System (EMS), Session Border Controller (SBC), Application Enablement Services (AES), and SIP trunking solutions.
- Integrate Avaya platforms with third-party applications and telco services for PSTN connectivity.
- Operations & Support:
- Provide advanced troubleshooting and technical support for Avaya systems, including incident and problem management for CM, SMGR, SM, EMS, SBC, AES, and SIP environments.
- Perform moves, adds, changes (MACs), upgrades, and patch management for Avaya infrastructure.
- Monitor system performance, conduct capacity analysis, and ensure compliance with enterprise standards.
- Security & Compliance:
- Manage secure API access, data encryption, and system backups.
- Ensure systems meet regulatory and business continuity requirements, including E911 integration.
- Collaboration & Documentation:
- Work closely with cross-functional teams (network, security, application owners) to deliver integrated voice solutions.
- Develop and maintain technical documentation, procedures, and training materials for support staff and end-users.
- Continuous Improvement:
- Stay current with industry trends and Avaya technology advancements.
- Recommend and implement new features, upgrades, and process improvements.
- Technical Expertise:
- 5 years’ hands-on experience with Avaya Aura platforms (CM, SMGR, SM, EMS, SBC, AES).
- Deep understanding of SIP trunking, VoIP protocols, and telephony infrastructure.
- Experience with installation, configuration, and troubleshooting of Avaya systems and media gateways (G650, G450, G430).
- Familiarity with integration of Avaya with other enterprise applications and cloud services.
- Certifications:
- Avaya ACIS/ACSS certifications preferred.
- Additional certifications in networking (CCNP Collaboration, etc.) are a plus.
- Soft Skills:
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to mentor junior engineers and collaborate across teams.
- Experience with large-scale enterprise deployments and migrations.
- Knowledge of related technologies (Cisco Unity, NICE, Verint, RedSky E911).
