What are the responsibilities and job description for the Digital Workflow Services Associate position at Noblesoft Solutions?
Knowledge of:
• Company policies, procedures, practices, products and services.
• Principles, practices, and procedures of general office and departmental concepts.
• Knowledge of MS Office sufficient to create letters, documents, update/create spreadsheets and sends emails.
Skill in:
• Organization and time management sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
• Problem solving and analysis sufficient to assess client issues and accurately provide resolutions.
• Operating call center software applications.
Ability to:
• Communicate information orally and in writing in a clear and effective manner sufficient to explain complex regulations.
• Learn and interpret department policies, procedures and requirements.
• Constructively work under stress and pressure when faced with high volume and deadlines.
• Provide courteous, timely service when addressing client issues and transactions.
• Use good judgment in responding to client issues.
• Acquire and maintain new knowledge in an ever changing process driven environment.
• Demonstrate efficiency and flexibility in performing detailed transactional tasks in a fast-paced work environment with frequent interruptions and changing priorities.
Education:
• High School Degree or equivalent with at least two (2) year of customer service experience.