Social Media & Community Coordinator – No Makeup Makeup® - Part Time / Remote (LA or NYC only)

No Makeup Makeup® is a trailblazing beauty brand redefining the “less is more” movement. Founded on the belief that confidence begins with authenticity, we deliver clean, high-performance formulas designed to enhance—not cover—beauty. With a legacy rooted in innovation and a trademark that speaks for itself, No Makeup Makeup® continues to resonate across generations.

We are seeking a Social Media & Community Coordinator to be the frontline voice of our brand across platforms. This role is dedicated to building authentic relationships with our audience, responding to customer inquiries, and ensuring our digital community feels supported, inspired, and connected to the brand.

20 - 25 hours per week (with flexibility during launches or events)

The Social Media & Community Coordinator will manage day-to-day interactions on Instagram, TikTok, Facebook, and other platforms. This includes responding to customer questions, engaging with comments, and maintaining a consistent, luxury-aligned brand voice. The role requires excellent communication skills, a customer-first mindset, and a passion for beauty.

Community Management & Engagement

• Monitor and respond to comments, messages, tags, and mentions daily across all platforms.
• Proactively engage with followers, influencers, and partners to strengthen brand visibility and loyalty.
• Escalate critical issues or sensitive feedback to senior team members with context.

Customer Service Support

• Answer customer service–related inquiries on social platforms (product details, usage tips, order FAQs).
• Maintain a helpful, empathetic, and solution-oriented tone of voice.
• Track and share recurring customer questions or concerns with the marketing and product teams.

Content Coordination

• Collaborate with marketing and creative teams to ensure posts, promotions, and launches are communicated effectively to the community.
• Assist in drafting short-form social copy, FAQs, and responses aligned with the brand’s voice.
• Support the distribution of marketing materials, including photography, videos, assets, and sell sheets, to ensure cohesive messaging.

Insights & Reporting

• Monitor community engagement metrics, sentiment, and response times.
• Provide weekly updates highlighting trends, opportunities, and customer insights.

• 1–3 years of experience in social media coordination, community management, or customer support (beauty/fashion/luxury strongly preferred).
• Strong written communication skills with the ability to adapt to a brand’s tone of voice.
• Familiarity with social media platforms (Instagram, TikTok, Facebook, Pinterest) and basic scheduling tools.
• Experience with customer service or community management platforms (e.g., Sprout, Gorgias, Zendesk) a plus.
• Highly organized, responsive, and able to manage multiple conversations simultaneously.
• Empathetic, positive, and passionate about delivering excellent customer experiences.
• Enthusiasm for beauty, minimalism, and the no-makeup makeup aesthetic.

• Flexible hours
• A front-line role with direct impact on customer experience and community growth.
• Hands-on involvement in shaping the voice of a fast-growing beauty brand.
• A collaborative, inspiring team that values innovation, authenticity, and excellence.

Send your resume and a short note about why you’d be a perfect fit for No Makeup Makeup® to gabi@nomakeupmakeup.com

NOTE: Only LA/NYC-based candidates with beauty or luxury brand experience will be considered.