What are the responsibilities and job description for the Operations/Customer Service position at NNR Global Logistics USA Inc.?
Job Summary
Responsible for coordinating the export/import operational activities of the branch office maintaining competitiveness. Handle and coordinate customer demands working cooperatively with Sales and the Branch Manager.
Duties & Functions
Essential:
- Generate air or ocean bills of lading and supporting export documentation to insure freight can be exported.
- Contact trucking companies to arrange for pickup of customers freight.
- Receive freight in warehouse and perform TSA safety checks.
- Label freight for export.
- Contact air and ocean carriers to book export shipments.
- Close consolidations.
- Review procedures and implement TSA safety regulations as developed by the Head Office.
- Arrange for import documentation pickup at the airlines.
- Review immediate Transport documents for US Customs.
- Contact outside Customs Brokers to coordinate that import freight is cleared in a timely manner.
- Correspond with NNR Japan and other overseas agents.
- Provide the customer with quotations when sales staff is no present.
- Provide the sales staff with market research.
- Generate proposals for the sales staff.
- Assist sales staff with correspondence, faxes, etc.
- Contact present customers who have not shipped regularly to determine shipping status.
- Contact import customers to relay arrival information.
- Assist with the collection of customer accounts.
- Conduct telephone sales to prospective customers.
- Update airline rates for sales department files.
- Contact customers following sales to ensure ongoing customer satisfaction, provide flight details, maintain and review letters of credit and resolve any complaints.
- Set up and maintain customer files.
- Perform other duties as requested by management.
QUALIFICATION STANDARDS
Education & Experience:
- Minimum requirement High School diploma or GED.
- Thorough knowledge in international freight forwarding operations both Air and Ocean.
- Proficient with Microsoft Office applications.
- Forklift safety certification.
- Ability to use basic math skills to calculate freight, storage, duty and other charges.
Physical requirements:
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull or otherwise move objects.
