Crew Member

Summary

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment.

They work as part of a team to meet our Guests’ needs and give them a reason to come back.

Responsibilities Include

Team Environment

·      Work well and interacts with others respectfully

·      Respond positively to coaching and feedback

·      Communicate with team members

·      Able to learn and execute multiple tasks

Operations Excellence for Guest Satisfaction 

·      Provide guest service

·      Resolve guest issues

·      Follow Brand standards, recipes and systems

·      Follow safety, food safety and sanitation guidelines; comply with all applicable laws

·      Maintain clean and neat work environment

Profitability 

·      Execute restaurant standards and marketing initiatives

·      Handle POS transactions and payments with accuracy

·      Prepare and deliver all products according to Brand standards

Skills/Qualifications

·      Fluent in English

·      Basic computer skills

·      Capable of counting money and making change

·      Able to operate restaurant equipment (minimum age requirements may apply)

Competencies

·      Guest Focus

·      Understands and exceeds guest expectations, needs and requirements

·      Develops and maintains guest relationships

·      Displays a sense of urgency with guests

·      Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

·      Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

·      Sets and maintains high standards for self and others, acts as a role model

·      Consistently meets or exceeds goals

·      Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making

·      Identifies and resolves issues and problems

·      Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence 

·      Develops and maintains relationships with team

·      Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments