What are the responsibilities and job description for the NL-26-038 User Support Specialist position at nLogic?
nLogic is currently seeking a User Support Specialist to join our team supporting the Navy DSRC at Stennis Space Center, MS. Under the High-Performance Computing Modernization Program Integrated Technical Services Contract II (HITS-U II), nLogic supports the DoW’s High-Performance Computing Modernization Program (HPCMP) mission. We deliver world-class, high‑end computational capabilities to the Department of War’s Research, Development, Test, and Evaluation (RDT&E) community at the DoW Supercomputing Resource Centers (DSRCs).
The selected candidate will provide a high level of technical support and professionalism to the Navy DSRC research community. Responsibilities include helping researchers establish accounts, opening and routing support tickets, interacting with users to meet their High-Performance Computing (HPC) research requirements, responding to incidents and requests, and general troubleshooting.
The candidate must be able to communicate clearly with researchers via phone and email to gather information about issues involving computer hardware and software. Additional duties include using various software tools to track user account access, performing basic troubleshooting to help route tickets to the correct technical team, and developing or maintaining documentation such as operating procedures. This position also assists with implementing new technologies on Supercomputers, HPC clusters, and the supporting infrastructure.
Required Qualifications:
Preferred Qualifications:
Work Conditions:
Candidate must be a U.S. Citizen. Current SECRET security clearance is required for consideration. This is a full-time position on-site at Stennis Space Center, MS.
We offer a comprehensive benefits package including health insurance, Employee Stock Ownership Plan (ESOP), 401(k) retirement plan, paid time off, and additional supplemental benefits, such as professional development support.
Qualified candidates should complete their application to be considered for the opportunity.
The selected candidate will provide a high level of technical support and professionalism to the Navy DSRC research community. Responsibilities include helping researchers establish accounts, opening and routing support tickets, interacting with users to meet their High-Performance Computing (HPC) research requirements, responding to incidents and requests, and general troubleshooting.
The candidate must be able to communicate clearly with researchers via phone and email to gather information about issues involving computer hardware and software. Additional duties include using various software tools to track user account access, performing basic troubleshooting to help route tickets to the correct technical team, and developing or maintaining documentation such as operating procedures. This position also assists with implementing new technologies on Supercomputers, HPC clusters, and the supporting infrastructure.
Required Qualifications:
- An active, in-scope Secret Security Clearance is required for this position
- Customer service oriented with a great attention to detail
- Self-motivated and the ability to work well in teams
- Flexibility in approach to finding solutions and problem solving
- The ability to understand and act on the customer needs and priorities
- Ability to learn new technologies quickly
Preferred Qualifications:
- Associate or Bachelors Degree in Computer Science
- Knowledge and experience with Linux Operating Systems (command line)
- Knowledge of Support Ticketing Systems
- Knowledge of HPC scheduling Software such as either SLURM, PBS, LSF, or Condor
- Know at least one scripting language such as Bash, Csh, Ksh, Python, and JavaScript
Work Conditions:
- Work Model: On-site
- Travel: Minimal
- Work Hours: Standard
Candidate must be a U.S. Citizen. Current SECRET security clearance is required for consideration. This is a full-time position on-site at Stennis Space Center, MS.
We offer a comprehensive benefits package including health insurance, Employee Stock Ownership Plan (ESOP), 401(k) retirement plan, paid time off, and additional supplemental benefits, such as professional development support.
Qualified candidates should complete their application to be considered for the opportunity.