What are the responsibilities and job description for the Technical Support Analyst position at nLeague Services?
Job Id: 800976
Technical Support Analyst
Location: On-site- 731 Harrison Ave. Salem, VA 24153.
Client: VA VDOT
Duration: 03 Months
Job Description:
- *candidates local to the Roanoke/Salem, VA area required
*candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
*the contract to be extended annually beyond June 30, 2026, likely for 6-12 months
*MUST possess a valid driver''s license and have a clear driving history - will drive state vehicle - Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams.
- Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
- Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude.
- Position is responsible for agency-specific end user support throughout Salem District VDOT.
- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Salary : $25 - $30