What are the responsibilities and job description for the Technical Support Analyst position at DataStaff, Inc.?
DataStaff, Inc. is currently seeking a Technical Support Analyst for a long-term contract opportunity with one of our direct clients in Salem, VA
*This position is 100% on site
*MUST possess a valid driver’s license and have a clear driving history – will drive state vehicle*
Responsibilities:
- Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
- Responsible for agency-specific end user support throughout the Salem District
- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
- Troubleshoot hardware and software issues.
Required Skills:
- 5 Years - Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams
- 5 Years - Skill in troubleshooting tools and managing and administering desktops and wireless devices
- 5 Years - Ability to communicate effectively verbally and in writing with individuals and groups.
- 5 Years - Experience working with help desk request tracking and reporting tools
- 5 Years - Strong Customer Service skills that include a "customer first" attitude.
Desired Skills:
- Provide computer training for field staff
- Knowledge of computer/mobile device applications and how they operate in an enterprise environment
- Experience with creating training documentation.
This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.