What are the responsibilities and job description for the Organizational Change Manager position at NLB Services?
Job Title: Practice Manager – IT Service, Support & Operations / Program Management / OCM
Location: Plano, TX 75024
Role Overview
Client is seeking a senior Organizational Change Management (OCM) Manager to lead end-to-end change management for a strategic automotive transformation program. The candidate will partner with client business and IT teams, Field DSPMs, dealers, program teams, and implementation partners to drive organizational readiness, user adoption, and a seamless transition across pilot phases, rollout, and stabilization.
The ideal candidate will have strong automotive parts supply chain and dealer domain expertise, along with proven experience in organizational change management, stakeholder engagement, training, deployment, and adoption management.
Must-Have Skills
Automotive parts supply chain and dealer domain expertise.
- Organizational Change Management (OCM) and stakeholder engagement.
- Training, deployment, and adoption management.
- Program-level change management planning and execution.
- Change impact, stakeholder, and organizational readiness assessments.
- Go-live planning, risk identification, and mitigation.
Nice-to-Have Skills
- Automotive OEM and dealer ecosystem experience.
- Certification in a structured OCM methodology.
Key Responsibilities
- OCM Strategy & Planning: Own and synchronize the overall program OCM strategy and integrated change management plan across client teams, dealers, field teams, and implementation partners.
- Change Impact & Readiness: Conduct change impact, stakeholder, and readiness assessments to identify adoption risks, affected roles, process impacts, and mitigation actions.
- Stakeholder Engagement & Communications: Lead stakeholder engagement, communication management, leadership reporting, and readiness updates.
- Training & Adoption: Coordinate training, deployment readiness, and adoption activities to ensure effective implementation across the automotive dealer ecosystem.
- Go-Live & Stabilization: Lead go-live readiness planning and support a smooth transition through rollout and stabilization.
- Cross-Functional Coordination: Collaborate with business and IT stakeholders, Field DSPMs, program teams, dealers, and implementation partners to align change activities and program milestones.
Minimum Qualifications
- 10 years of relevant professional experience.
- BE degree required.
- Required certification; candidates should specify the certification held.
- Demonstrated experience in OCM, program management, stakeholder engagement, and enterprise transformation.
- Strong automotive parts supply chain and dealer domain knowledge.
- Ability to lead change readiness, training, deployment, and adoption initiatives.
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All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
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