What are the responsibilities and job description for the IT Program Manager position at NLB Services?
Job Description
We’re looking for an IT Program Manager! This role is focused on our Enterprise AI Program, where you will manage the evaluation and implementation of new AI tools, support our internal AI products, and help drive AI fluency across the company. You will also play a key role in supporting our Strategic Priorities Framework, ensuring smooth communication, timely updates, and consistent reporting across high-impact initiatives
Required Skills
Demonstrated experience with the systems or processes in the program area you support.
A strong understanding of how your programs and projects fit into the larger IT organization.
Adept at identifying and resolving the root causes of operational and quality issues, incorporating operational excellence into project plans.
Ability to balance business and customer requirements against team capacity.
Proven ability to proactively solicit feedback to improve your own work and the work of the team.
A positive example-setter for the team.
Actively seek opportunities to understand customer needs and provide suggestions to enhance their experience.
Required Education
BS/BA degree or equivalent years of experience.
3-8 years of experience in program management or a related field.
Desired Skills
Experience in project managing AI, machine learning, or SaaS implementation projects.
Hands-on experience with generative AI tools and workflows (e.g., Gemini for Workspace, ChatGPT Enterprise, internal bots).
Demonstrated ability to drive process improvements and enhance operational excellence.
Experience building strong relationships and influencing a diverse range of cross-functional partners.
Exceptional written and verbal communication skills, with an ability to consolidate complex information into clear, concise updates for stakeholders.
Salary : $60 - $72