What are the responsibilities and job description for the Infrastructure Delivery Manager position at NLB Services?
Hiring: Delivery Manager – Infrastructure Services (BFS)
NY/NJ (Hybrid/Onsite)
We are looking for an experienced L9 Delivery Manager to lead large-scale Infrastructure Services Delivery for strategic Banking & Financial Services (BFS) clients in the NY/NJ area.
This is a delivery-first leadership role, ideal for someone with a strong IT Infrastructure Services background who can build trusted client relationships, drive operational excellence, and lead high-performing delivery teams.
What We're Looking For
✔ 15 years of IT Infrastructure Services experience
✔ Strong Infrastructure Delivery & Account Management background
✔ Experience managing large BFS enterprise accounts in regulated environments
✔ Excellent executive stakeholder management and communication skills
✔ Proven expertise in Delivery Excellence, ITIL Service Management, and Operational Governance
✔ Strong financial management skills (budgeting, forecasting, cost optimization, margin management)
✔ Experience leading large delivery teams, including workforce planning, attrition management, mentoring, and upskilling
✔ Broad understanding of Infrastructure technologies (Cloud, Servers, Storage, Networks, Security, Data Center, End User Computing)
✔ Ability to lead service transitions and infrastructure transformation programs with minimal business disruption
Key Responsibilities
- Own end-to-end Infrastructure Service Delivery across multiple technology towers.
- Drive SLA/KPI performance, governance, regulatory compliance, and operational excellence.
- Build and manage executive-level client relationships.
- Lead financial governance, resource planning, and delivery operations.
- Ensure audit readiness, ITIL process compliance, and continual service improvement.
- Proactively manage operational risks and service performance.
- Support account growth through delivery excellence and customer satisfaction.
Candidates from leading IT Services organizations such as HCLTech, Infosys, Wipro, TCS, Cognizant, Capgemini, Virtusa, Accenture, or similar are highly preferred.
📍 Location: NY/NJ (Hybrid/Onsite)
🏦 Domain: Banking & Financial Services (BFS)
💼 Role: L9 Delivery Manager – Infrastructure Services