What are the responsibilities and job description for the Human Resources Shared Services Specialist position at NLB Services?
Duties:
- Deliver excellent customer service in response to HR queries from employees and managers, via the employee portal.
- Provide support to employees across all stages of the employee lifecycle.
- Ensure requests are resolved in an appropriate and timely manner.
- Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base.
- Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues.
- Develop strong relationships with HR Business Partners and Centers of Excellence, for example; Total Rewards, Payroll and Talent Acquisition.
- Ensure early identification of service issues and requirements.
- Provide input and insight for enhancement opportunities including tools, processes and policies.
Skills:
- Excellent verbal and written communication and articulation skills
- Attention to detail
- Quick learner and ability to connect dots
- Critical thinking
Education:
Nothing specific
Key Note:
I would like to hire people with specific expertise in the HR subject - looking for people who are SMEs in HR benefits, onboarding and I-9 process, offboarding, working in HRIS systems
I mentioned these under skills - eye for detail, great comm and articulation skills, quick learner and ability to connect dots