What are the responsibilities and job description for the Desktop Support Specialist position at NLB Services?
Job Title: Desktop Support Specialist I
Work Location: Kansas City, KS 66160
Work Arrangement: Onsite
Contract Length: 13 weeks with possible extension
Scheduled details (Hours, Shift, Time): 8 hours | Days | 0800-16:30 | Monday-Friday
Weekend Requirement: 2 weekends per month
Expected Pay Range: $20 - $22/Hour on W2
Application Deadline: Applications are accepted on an ongoing basis until the position is filled.
Experience Requirement:
- Associate degree in computer systems or a related field, or a minimum of two years of equivalent IT experience
- Experience troubleshooting and resolving computer hardware, software, and network-related issues
- Strong customer service, communication, documentation, and problem-solving skills
- Ability to support users by phone, email, online chat, remotely, and in person
Experience Preferred:
- Previous Call Center or Service Desk experience
- Experience maintaining, troubleshooting, installing, configuring, and upgrading computer equipment
- Experience documenting service tickets and working within established SLAs
- Experience providing basic technical training to end users
License/ Certification Requirement:
- High School Diploma, Microsoft Windows Cert or willingness to obtain within first 6 months
How to Apply - email rishav.jain@nlbtech.com or call 904-507-6236
Equal Employment Opportunity:
NLB Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.
Reasonable Accommodation:
NLB Services provides reasonable accommodations during the recruitment process as required by law. Applicants requiring an accommodation due to a disability, pregnancy-related limitation, or sincerely held religious belief, practice or observance may contact their recruiter or email notifications@nlbservices.com.
Benefits:
Based on employment status and assignment, eligible employees may receive benefits, such as Medical, Dental and Vision Insurance, Health Insurance, Disability Insurance, etc. Eligibility and benefit terms vary by assignment.
Other Important Terms:
- Applicants must be legally authorized to work in the United States.
- Any employment offer may be contingent upon job-related screening, employment eligibility verification and other requirements permitted by applicable law.
- Following a conditional offer of employment, candidates may be required to complete job-related background screening, which may include criminal history checks and/or drug testing, as applicable and permitted by federal, state, and local law.
Salary : $20 - $22