What are the responsibilities and job description for the Service Coordinator position at NKU Graduate Education?
Position Information
Working Title Service Coordinator Department Office of the University Registrar Compensation Title Coordinator, Service Position Number 30015000 Position Status Regular Work Schedule
Monday-Friday
8:15 am -4:30 pm
Hours per Week 37.5 Months per Year 12 Purpose of Position
To provide quality service to the students, faculty, administration, and general public who contact the Office of the University Registrar via telephone, email or mail, or in person. The position requires a thorough understanding and knowledge in the areas of university policies and general information, registration, academic records and course information.
In addition, this position requires an understanding of all other processes performed in the office in order to provide quality service.
Primary Responsibilities
Processing requests for official academic transcripts for NKU students and alumni.
Bachelor’s degree required and it is preferred that the degree be in a related field: MIS, CIS, Higher Education Administration or Leadership, Business, Communications, Counseling.
2 Years Of Related Experience Required.
Excellent computer skills including but not limited to Microsoft Office Suites and SAP. Interpersonal communication skills, excellent use of English grammar and math skills.
The ability to analyze processes in order to improve efficiency.
Minimum Education Bachelor's Degree Preferred Education Bachelor's Degree Minimum Experience 2 years Salary Minimum $17.63/hr Pay Grade S67
Posting Detail Information
Requisition Number 2025S2293 Job Open Date 04/01/2026 Job Close Date Quick Link https://jobs.nku.edu/postings/15254 Is this an internal only posting?
Working Title Service Coordinator Department Office of the University Registrar Compensation Title Coordinator, Service Position Number 30015000 Position Status Regular Work Schedule
Monday-Friday
8:15 am -4:30 pm
Hours per Week 37.5 Months per Year 12 Purpose of Position
To provide quality service to the students, faculty, administration, and general public who contact the Office of the University Registrar via telephone, email or mail, or in person. The position requires a thorough understanding and knowledge in the areas of university policies and general information, registration, academic records and course information.
In addition, this position requires an understanding of all other processes performed in the office in order to provide quality service.
Primary Responsibilities
Processing requests for official academic transcripts for NKU students and alumni.
- Certifying of Undergraduate graduation for various academic departments.
- Audit academic records, as needed, and resolve Degree Verify inquires, as needed.
- Supervision and customer service. serves as part of the service team in providing leadership in the service area of the office.
- Assists students with registrar services such as ordering academic transcripts, enrollment verification, address changes, demographic changes, registration, permits, catalog changes, graduation document collection/ grades, deceased students, non-attendance, Directs students to appropriate staff who handle other issues such as academic renewal, transfer credit evaluation, financial assistance, residency, veterans’ benefits etc.
- Assists student employees in the office who answer phone calls. Responds to inquiries from parents, faculty, staff, administrators and external agencies concerning university policies and procedures. Troubleshoots and resolves problems with class registration.
- Data entry and processing requiring thorough understanding of multiple screens in SAP and their impact across the office and the computer system.
- Includes posting changes affecting the GPA and the academic record, processing changes of program, auditing academic records, monitoring reports and updating/correcting records as needed.
- Maintains thorough knowledge of current and historical university policies and procedures, applying appropriately and verifying that all change requests comply.
- Researches and answers questions regarding academic records to internal and external individuals and agencies.
- Requires a high degree of organizational ability, attention to detail and ability to proof own and others’ work. Assists with communication plans and outreach events.
- Maintains the office website including systematic and periodic quality control reviews.
- Assists with defining data and system requirements for enhancement and/or new functionality in the SAP system. Participates in extensive testing in SAP during and after new or enhanced functionality implementation and during November and December each year when annual service packs are delivered by SAP.
- Identifies and helps resolve data problems and helps train the campus community on new and improved SAP functionality. Requires extensive technological skills pertaining to SAP, Microsoft Office Suite and other software used to complete daily tasks.
Bachelor’s degree required and it is preferred that the degree be in a related field: MIS, CIS, Higher Education Administration or Leadership, Business, Communications, Counseling.
2 Years Of Related Experience Required.
Excellent computer skills including but not limited to Microsoft Office Suites and SAP. Interpersonal communication skills, excellent use of English grammar and math skills.
The ability to analyze processes in order to improve efficiency.
Minimum Education Bachelor's Degree Preferred Education Bachelor's Degree Minimum Experience 2 years Salary Minimum $17.63/hr Pay Grade S67
Posting Detail Information
Requisition Number 2025S2293 Job Open Date 04/01/2026 Job Close Date Quick Link https://jobs.nku.edu/postings/15254 Is this an internal only posting?
Salary : $18