What are the responsibilities and job description for the Desktop Support with Call Center Experience - 5 Days onsite - Spring, Texas - 77389 position at NJTECH INC.?
We at NJTECH are focused on hiring highly skilled professionals who are excited by the opportunity to make a true impact on their careers as well as on our clients' business. We power our clients success and drive our consultants career growth.
We are seeking an experienced and outstanding Desktop Support with Call Center Experience for one of our esteemed clients.
Role: Desktop Support with Call Center Experience
Location: Spring, Texas - 77389
Duration: Longterm
Key Responsibilities
- Be the First Line of Defense: Answer incoming support calls, log detailed tickets, and diagnose technical issues remotely.
- Troubleshoot with Ease: Resolve hardware, software, operating system (Windows/macOS), and basic network connectivity issues.
- Translate "Tech" to "Human": Guide non-technical users through step-by-step troubleshooting over the phone with patience and clarity.
- Manage Access: Handle password resets, unlock accounts, and configure user permissions in Active Directory and Microsoft 365.
- Own the Lifecycle: Track tickets from open to close, ensuring timely updates and escalating complex issues to Tier 2/3 teams when necessary.
What We Are Looking For
- The Experience: 8-10 years of IT Helpdesk or Desktop Support experience, specifically in a call center or high-volume phone support environment.
- The Tech Stack: Familiarity with Windows 10/11, macOS, Microsoft 365, Active Directory, and remote desktop tools (e.g., TeamViewer, AnyDesk, Remote Desktop).
- Superb Communication: Excellent verbal and written communication skills. You should be able to explain complex technical fixes in plain, simple terms.
- The Right Attitude: High empathy, active listening skills, and a calm demeanor under pressure (because no one calls support when they're having a good day).
- Multitasking Magic: The ability to type accurate notes, search internal knowledge bases, and talk to a user all at the same time.
NJTECH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
NJTECH is a globally managed IT service, IT consulting and Business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers. Come, transform your career with us and be a part of our high-performing team.