Information Technology Specialist

Under direct supervision in a state department, agency, data center, institution, or state college, assists in at least one of the following areas: the design and preparation of least complex operation routines and computer programs for electronic data processing equipment utilizing required and current software, operating systems, and multiprogramming technology; the control and/or implementation/maintenance of highly technical operating systems associated with new generations of computers to function toward optimum utilization of available hardware/software using comprehensive knowledge of the operating system function; the development, implementation, and maintenance of multi-network, multi-user Local Area Networks (LAN), Metropolitan Area Networks (MAN), and/or Wide Area Networks (WAN), maintenance of centralized, decentralized and remote network services, network security, data integrity, network performance monitoring, network problems resolution, and user support; does other related duties as required.

Specific To This Position

The successful candidate will be a part of our Client Computing Services Group (CCSG). Integral to the day-to day responsibilities of this group is the troubleshooting of various information technology systems for issue root cause, resolving them in the quickest manner possible, and ensuring a line of communication with those served. Staff in this group also perform device imaging, connecting devices to the network, and configuration of various hardware and software for the purpose of deployment. A vital component of this operation is the identification of defects that require specialized approach for resolution, pinpointing the right technology subject matter expert(s) and performing the ticket triage as needed to ensure minimal time is spent on resolving the issue at hand. Included in this operation is the provision of technology support for three remote offices located in Cherry Hill, Whippany, and Newark. As the vast majority of support provided to these remote locations are accomplished using technologies that allow for remote connection and issue resolution, travel is minimal but necessary for in person support. Essential for success in this position is a high level of customer service and people skills.

REQUIREMENTS

Graduation from an accredited college or university with an Associate's degree in Computer Science or Computer/Information Technology.

One (1) year of experience in at least one of the following areas: the design and preparation of programs for electronic data processing utilizing current operating systems, modification of systems software and multiprogramming technology; or the development, maintenance, or installation of application programs; or in performing technical support functions within a direct access device environment, or the development, implementation, and maintenance of multi-network, multi-user Local Area Networks (LAN), Metropolitan Area Networks (MAN), and/or Wide Area Networks (WAN) environment.

NOTE: A Bachelor's or Master's degree in Computer Science may be substituted for one (1) year of indicated experience.

NOTE: A general Bachelor's degree from an accredited college or university may be substituted for the Associate's degree.

SPECIAL NOTE ON SUBSTITUTING EXPERIENCE FOR EDUCATION

Experience in the study of work methods/processes, analysis of varied types of data, design and preparation of systems/programs, operation of multiprogramming computer systems and work in the data processing support areas of input/output control or reliability support may be substituted for the required education on a year-for-year basis with thirty (30) semester hour credits being equal to one (1) year of experience.

NOTE: Evidence of formal training in Computer Science/Information Technology received at an accredited institution may be submitted with your application for evaluation by the Department of Personnel for possible credit. These training courses will be examined to see how they compare, both in hours/content, to college courses to which they equate, sixteen (16) training hours being equal to one (1) college credit. In house training courses will not be accepted as meeting this criterion; thus, they will not be evaluated.