Agency Support Representative

The Agency Support Representative is a customer-focused and detail-oriented position helping the organization better understand, measure, and enhance the relationships with our agency partners. In this entry-level role, you’ll work closely with and report to Agency Managers to help collect onboarding and compliance documents daily as well as distributing weekly and monthly reports to agencies and management.

Essential Job Functions

• Support the Agency Team with organizing and maintaining partner data

• Maintain our internal Agency Dashboard

• Acquire necessary documentation from newly appointed agencies

• Maintain agency licenses and contracts

• Notify IT of changes in agency information

• Notify accounting department of changes in agency financial information

• Email agency’s policy information on a weekly basis 

• Create and distribute quarterly agency commission statements

• Email agencies procedure updates

• Maintain agency’s producer information

• Organize agency growth data monthly

• Provide feedback and updates to the Agency Team as needed

Requirements

• High school diploma or equivalent required; associate or bachelor degree is a plus

• Some familiarity with auto insurance processes, terminology, and customer lifecycle will be helpful 

• Willingness to learn tools such Guidewire and other company systems

• Interest in customer experience, service improvement, or business operations

• Familiar with Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Familiar with Google Workspace (Gmail, Docs, Sheets, Slides, Meet, Drive)

• Good organizational skills and attention to detail

• Strong analytical and problem-solving skills

• Ability to work independently and collaboratively in a fast-paced environment

Starting Salary: $48,000 annually, non-exempt role

Schedule: We offer flexible work hours between 8:00 AM and 5:00 PM, with options like 8–4, 8:30–4:30, or 9–5. We do our best to support individual preferences, though schedules may be adjusted as needed to ensure strong coverage and teamwork. This position reports onsite to our office in Princeton, NJ.  

We also offer a hybrid schedule: team members work onsite four days a week and can work remotely one day a week.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We respect the dignity and worth of each individual and are committed to an employment environment that is free from all forms of employment discrimination. 

CURE Auto Insurance provides equal employment opportunities to all employees and applicants for 

employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Disclaimer: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.  This job description may be subject to change at any time.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.