What are the responsibilities and job description for the Hotel Front Desk Representative position at Nivea Hospitality?
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About the hotel: The Comfort Inn located in Caldwell, Ohio.
Job Description: Responsible to attending to the need of guests, especially during check in and check out process.
Essential Job Functions: Be in required uniform including name tag, ear piece and radio. Greet all guests. Providing information to guests about hotel policies, services and ammenties. Respond to guest requests, selling rooms to "walk in " guest, entering/changing reservations in the pms system, posting charges to guest accounts, processing payments from guests, making necessary changes to guest accounts, informing housekeeping about room changes, etc, Listening and responding to guest complaints, operating ansering the phone, cleaning of front desk and surrounding areas, completing shift checklist, maintaining daily logs, balanceing cash drawer, must be able to stand for an 8 hour shift.
Additional Responsibilities: Attitude must be conductive to team growth, hospitality, and serving environment. Must be willing to participate in further hospitality training and education, any other duties given by the supervisor or general manager.
Benefits: Dental, vision, and life insurance, paid holidays, Choice Hotel discounts.
About the hotel: The Comfort Inn located in Caldwell, Ohio.
Job Description: Responsible to attending to the need of guests, especially during check in and check out process.
Essential Job Functions: Be in required uniform including name tag, ear piece and radio. Greet all guests. Providing information to guests about hotel policies, services and ammenties. Respond to guest requests, selling rooms to "walk in " guest, entering/changing reservations in the pms system, posting charges to guest accounts, processing payments from guests, making necessary changes to guest accounts, informing housekeeping about room changes, etc, Listening and responding to guest complaints, operating ansering the phone, cleaning of front desk and surrounding areas, completing shift checklist, maintaining daily logs, balanceing cash drawer, must be able to stand for an 8 hour shift.
Additional Responsibilities: Attitude must be conductive to team growth, hospitality, and serving environment. Must be willing to participate in further hospitality training and education, any other duties given by the supervisor or general manager.
Benefits: Dental, vision, and life insurance, paid holidays, Choice Hotel discounts.