Hotel Front Desk Representative

Overview

Join our dynamic hospitality team at the Sleep Inn Ellenboro as a Hotel Front Desk Representative, where your enthusiasm and dedication will create memorable guest experiences from the moment they arrive. In this lively role, you’ll be the welcoming face of our hotel, ensuring smooth check ins and check outs, addressing guest inquiries, and providing exceptional customer service. Your multitasking skills and hospitality expertise will help foster a warm, inviting environment that keeps guests returning time and again. This paid position offers an exciting opportunity to develop your career in hotel management while delivering top-tier guest relations.

This is for the afternoon shift 3pm-11pm.

Responsibilities

• Greet guests warmly upon arrival, ensuring a friendly and professional first impression.
• Manage all aspects of guest check in and check out using property management systems (PMS) such as Choice Advantage or similar platforms.
• Handle reservations efficiently through hospitality reservation systems, accommodating special requests and managing room assignments.
• Provide detailed information about hotel amenities, local attractions, and services to enhance guest satisfaction.
• Respond promptly to guest inquiries via multi-line phone systems and in person, maintaining excellent phone etiquette and communication skills.
• Address guest concerns or issues with problem solving skills, escalating emergencies or hotel procedures as necessary.
• Maintain accurate records of guest stays, billing, and incident reports while adhering to hotel emergency procedures.
• Collaborate with team members to uphold high standards of guest services and overall hotel operations.

Experience

• Previous experience in hospitality management or front desk operations within a hotel or resort setting is preferred.
• Familiarity with property management systems (PMS), especially Choice Advantage or similar platforms, is highly advantageous.
• Demonstrated customer service excellence with strong problem solving skills in fast paced environments.
• Knowledge of hotel emergency procedures, guest relations strategies, and night audit processes enhances your effectiveness in this role.
• Experience working with multi line phone systems and handling guest inquiries via phone communication is desirable.
• Prior resort experience or working in luxury hotels can provide valuable insights into high end guest expectations.

Embark on a rewarding career journey where your hospitality talents make a difference every day!

Pay: $10.00 - $11.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Benefits:

Salary : $10 - $11