Banquet Server

SUMMARY

The primary focus of the position is to service the individual needs of the guests in banquet dining and throughout the hotel by providing excellent professional and friendly customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains guest service as the driving philosophy of the operation.
• Demonstrate a personal commitment to guest service in responding promptly to guests? needs.
• Committed to making sure every guest is satisfied.
• Meets or exceeds guest satisfaction measures.
• Ensures hotel standards and services contribute to the delivery of consistent guest service.
• Implements and practices guest service initiatives and performs to Hotel Standards.

Banquet Server Operations

• Complete all side-work and cleaning duties as described in the Standard Operating Procedures (SOPs).
• Assume responsibility of the banquet department at all times.
• Ensure that maintenance, cleanliness, supplies and organization of all banquet storage areas are maintained.
• Inspect functions areas and correct issues immediately.
• Foster good working relationships with Catering, Sales, Culinary and other Banquet Team Members.
• Provide attentive service, focusing on guests? needs.
• Knowledge of complete menu and work stations prior to function.
• Knowledge of proper table settings.
• Ensure that proper service and etiquette is maintained at all times.
• Keep the kitchen work areas clean at all times.
• Ensure Banquet facilities are safe and secure upon completion of shift.
• Adhere to the company employee handbook at all times.
• Approach all encounters with guests and team members in a friendly, service oriented manner.
• Guests must feel welcome, comfortable, and well attended to at all times.
• Handle complaints, arbitrate disputes and resolve grievances by working with guests to ensure satisfaction.
• Take initiative and get creative in resolving guest challenges and involve a supervisor when needed.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Other duties may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School diploma or equivalent preferred.
• Previous serving experience required.
• Excellent oral communication skills.
• Food Handlers Certification preferred.

LANGUAGE AND MATHEMATICAL SKILLS

• Ability to read and speak English and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
• Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

• Demonstrate the ability to anticipate and solve practical problems or resolve issues.
• Convey information and ideas clearly.
• Able to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations.
• Capacity to maintain composure and objectivity under pressure.
• Capability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by team members and guests.
• Skilled at understanding financial information and data, and basic arithmetic functions.

CERTIFICATES, LICENSES, REGISTRATIONS

None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT: The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Individuals must be able to frequently lift/carry up to 25lbs.
• Occasionally lift/carry up to 50lbs.
• Following proper lifting procedures.
• Must be able to stand for 8-hour shifts.
• Must be able to show leadership abilities.
• Must have organizational skills and quick decision making.
• Vary schedule to include evenings, holidays and extended hours as business dictates.