What are the responsibilities and job description for the Automotive Service Writer / Service Advisor position at Nissan Of Roanoke Rapids?
Overview
Experienced Service Advisors — Your Next Opportunity Starts Here
If you know how to take care of customers, build trust, sell needed repairs, and keep a busy service department moving, we want to talk to you.
We are looking for an experienced, motivated Automotive Service Writer / Service Advisor who wants more than just another job. We're looking for someone who takes ownership of their customers, understands the importance of follow-up, and wants an opportunity to make great money and build a long-term career.
You'll be the key connection between our customers and technicians, managing the entire service experience from the initial write-up through vehicle delivery.
What You'll Do
- Professionally greet customers and identify their vehicle concerns and service needs
- Write and manage repair orders from start to finish
- Prepare accurate estimates and clearly explain recommended repairs and maintenance
- Present additional needed services and maintenance with confidence and integrity
- Communicate with technicians regarding diagnostics, repairs, parts, and completion times
- Keep customers informed throughout the repair process — no customer left wondering what's happening with their vehicle
- Monitor repair progress and help ensure vehicles are completed correctly and on time
- Follow up with customers and build repeat and referral business
- Process payments and maintain accurate service records
- Deliver an exceptional customer experience from drop-off through pickup
Who We're Looking For
- Automotive Service Writer / Service Advisor experience strongly preferred
- Strong automotive and mechanical knowledge
- Excellent communication and customer service skills
- Proven ability to recommend and sell needed maintenance and repairs
- Strong organizational and follow-up skills
- Comfortable managing multiple customers and repair orders in a fast-paced environment
- Professional, dependable, positive, and motivated
- Someone who takes ownership instead of waiting to be told what to do
- A team player who wants to contribute, grow, and succeed
What We Offer
- Excellent earning potential
- Busy dealership with plenty of opportunity
- Benefits available
- Supportive management
- Professional, team-oriented work environment
- Opportunity for advancement
- Long-term career growth
- Strong performance is recognized and rewarded
We're Not Looking for an Order Taker
We're looking for a true Service Advisor — someone who can build relationships, earn customer trust, identify service opportunities, communicate effectively with technicians, and turn first-time customers into long-term customers.
If you're experienced, competitive, customer-focused, and ready for an opportunity where your effort and ability can directly impact your income and success, we want to meet you.
Apply today. Qualified candidates will be contacted promptly.
Pay: $43,581.43 - $89,073.62 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $43,581 - $89,074