What are the responsibilities and job description for the Sales Operations Specialist position at NISC?
NISC develops and implements enterprise-level and customer-facing software solutions for over 1,200 energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Summary:
This position reports to the Sales & Operations Team Lead and has a high level of interaction with NISC's key stakeholders and departments, including the outside sales team, product line managers (PLMs), Implementation team leads, and Member Sales. Although the primary responsibility is to generate proposals, contracts, and pricing related content, the bulk of the work entails extensive fact finding, critical thinking, data analysis and collaboration to ensure the proposals generated meet both the expectations of the customer as well as NISC. Requirements include the ability to manage complex projects, effective problem-solving, analytical thinking skills and excellent writing skills to communicate custom terms and conditions negotiated during the sales cycle.
Essential Duties:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Summary:
This position reports to the Sales & Operations Team Lead and has a high level of interaction with NISC's key stakeholders and departments, including the outside sales team, product line managers (PLMs), Implementation team leads, and Member Sales. Although the primary responsibility is to generate proposals, contracts, and pricing related content, the bulk of the work entails extensive fact finding, critical thinking, data analysis and collaboration to ensure the proposals generated meet both the expectations of the customer as well as NISC. Requirements include the ability to manage complex projects, effective problem-solving, analytical thinking skills and excellent writing skills to communicate custom terms and conditions negotiated during the sales cycle.
Essential Duties:
- Prepare contracts, change orders, and proposals for multi-industries.
- Perform maintenance of proposal templates.
- Gather and manage information from product, implementation and sales teams to help prepare RFPs (Request for Proposals).
- Optimize efficiencies through the creation and refinement of best practices.
- Research sales related activities to improve efficiencies.
- Explore data integration and reporting between multiple databases.
- Develop dashboards and reporting to present data across the organization improving awareness and decision-making abilities.
- Identify trends and develop solutions to drive data integrity.
- Assist in the review of industry specific contracts to ensure the contract aligns with final proposal.
- Other duties as assigned.
- Commitment to NISC's Statement of Shared Values.
- 2 years of related experience preferred
- Knowledge of NISC's pricing models, software applications, and hardware.
- Knowledge of project management processes and theory.
- Strong verbal and written communication skills.
- Mastery skills in MS Excel
- Basic level presentation and training skills.
- Excellent telephone etiquette and an ability to deal effectively with Members/Internal Customers.
- Research and problem-solving skills with a strong attention to detail.
- Working level knowledge of business-related software applications and services.
- Ability to organize and prioritize.
- Ability to interact in a positive manner with internal and external contacts.
- Ability to set and manage internal and external Member/Vendor expectations.
- Conflict resolution skills.
- Ability to travel as often as necessary to meet the goals and objectives of the position.
- Strong ability to demonstrate initiative and accountability.
- Integrity – We are committed to doing the right thing – always.
- Relationships – We are committed to building and preserving lasting relationships.
- Innovation – We promote the spirit of creativity and champion new ideas.
- Teamwork – We exemplify the cooperative spirit by working together.
- Empowerment – We believe individuals have the power to make a difference.
- Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.
- Bachelor's Degree in a business-related field or equivalent experience.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.