Customer Enablement Manager

This is the first new magnetic material in 40 years. Niron Magnetics is commercializing the world’s first advanced manufacturing process for the mass production of permanent magnets powered by its breakthrough material formulation. The company’s proprietary magnet technology based on Iron Nitride enables magnets that are inherently high in magnetization, free of rare earths and other critical materials, and solve supply chain reliability challenges, will drive innovation in numerous industries. Headquartered in Minneapolis, MN, Niron Magnetics is comprised of a team of professionals with a desire to make a positive impact on the global community. We were named one of “America's Top GreenTech Companies” for 2024 and 2025 by TIME Magazine and the “Innovation of the Year” at the 2025 mHUB Fourth Revolution Awards.

Our team is made up of people who think big, dare to innovate, and strive to impact the planet through technological innovation for our customers. Ready to work alongside amazing people, solve complex problems, and leave a legacy? Join our team.

What you’ll do

As a Customer Enablement Manager, you will act as a bridge between our technical teams and customers—ensuring a world-class experience from onboarding through ongoing technical integration. This role is critical in helping customers adopt and scale our rare-earth-free magnet technology across various applications. You’ll partner cross-functionally with Business Development, Applications Engineering, Legal, Finance and Manufacturing to deliver technical content, streamline onboarding, and drive long-term customer success.

Customer Onboarding & Integration

• Own and manage the customer onboarding process, from initial engagement through implementation (e.g. contract coordination, sample prep, PO management)
• Serve as the primary point of contact during technical evaluation, coordinating resources across engineering and product
• Develop onboarding plans, documentation, and readiness materials tailored to customer applications
• Partner closely with legal, finance, quality, production and business development

Enablement & Technical Build and Support

• Work closely with Applications Engineering to create and maintain customer-facing content such as application guides
• Organize and lead technical training sessions, workshops, and webinars for customer teams
• Partner with Engineering and Product to capture customer feedback and drive continuous improvement in support materials
• Influence and design workflows aligned with growth strategy to build out customer enablement

Customer Success & Relationship Management

• Monitor product adoption and performance in customer applications, proactively identifying issues and opportunities
• Monitor customer feedback and apply it to improve customer success initiatives
• Build strong, trusted relationships with customer stakeholders across technical and commercial functions
• Support account growth by identifying upsell or expansion opportunities based on customer usage and feedback
• Future focus to build customer enablement organization by driving excellent customer service and sales excellence
• Manage and track customer success KPIs

What we’re looking for

• Bachelor’s Degree or higher and 4–7 years of experience in customer success, technical account management, applications engineering, or a related function
• Strong technical acumen—comfortable working with engineers and explaining complex technologies to both technical and non-technical audiences
• Exceptional communication and project management skills
• Experience working with hardware or materials in industries such as automotive, electronics, industrials, or energy
• Ability to manage multiple accounts and projects simultaneously in a fast-paced startup environment
• Willingness to travel occasionally to customer sites or industry events

Nice to Have

• Background in magnetics, materials science, or electrical/mechanical engineering
• Experience supporting B2B customers in an early-stage company or commercialization phase
• Familiarity with CRM tools (e.g., HubSpot, Salesforce) and documentation tools (e.g., Confluence, Notion)

Our pay and benefits

• Salary: $100,000 - $145,000 depending on education, experience and skills
• Equity position in Niron via stock option grant
• Comprehensive medical, dental, and vision insurance
• Mental healthcare
• 401k plan with company match
• Paid vacation, sick time, and holidays
• Experience in a fun, high-performing, manufacturing environment