Senior Manager, Customer Base

Description

About the Role

As a Senior Manager, Customer Base at NinjaOne, you will lead a team of sales managers responsible for driving revenue growth across our existing customer base. This is a critical second-line leadership role focused on building leadership capability, scaling high-performing teams, and driving strategic execution across customer expansion, retention, and growth.

You will be responsible for developing managers, creating operating rigor, and ensuring consistent execution across the organization. In addition to leading through your managers, you will partner cross-functionally to refine sales strategy, improve forecasting accuracy, and strengthen the overall customer base motion. This role requires a leader who can balance strategic thinking with operational excellence and who can build a scalable, high-performance culture through others.

Location - Hybrid remote in Austin, TX. In the office, 4 days per week.

What You’ll Be Doing

• Leadership & Manager Development
• Lead, coach, and develop a team of sales managers responsible for Account Executives driving growth within NinjaOne’s existing customer base.
• Build leadership capability within your management team through structured coaching, performance management, and ongoing development.
• Create clear expectations, operating cadences, and accountability across managers to ensure consistent execution and results.
• Drive organizational health by strengthening manager effectiveness, succession planning, talent assessment, and team development.
• Foster a high-performance, customer-first culture that scales through strong frontline leadership.
• Strategic Sales Leadership
• Own the strategy and execution for cross-sell, up-sell, expansion, and retention motions across the customer base organization.
• Partner with managers to inspect business performance, identify risks and opportunities, and adjust strategy to drive predictable growth.
• Ensure consistent adoption of sales methodologies, qualification standards, and deal inspection practices across teams.
• Help shape the structure, segmentation, and coverage model of the customer base business to support scale and efficiency.
• Drive alignment between day-to-day execution and broader revenue goals.
• Operational Excellence & Forecasting
• Establish strong forecasting discipline and operational rigor across the management team, ensuring accuracy, accountability, and visibility.
• Partner with managers to maintain healthy pipeline coverage, inspect conversion trends, and improve performance across key sales metrics.
• Standardize processes and best practices across teams to improve consistency, scalability, and execution quality.
• Use data to identify trends, performance gaps, and opportunities for improvement across the broader organization.
• Partner with Revenue Operations and senior sales leadership to improve reporting, business reviews, and planning processes.
• Cross-Functional Leadership & Customer Advocacy
• Partner closely with Sales, Marketing, Product, Support, Customer Success, and Enablement to align on initiatives that drive growth and retention within the installed base.
• Act as a senior escalation point for high-impact customer situations and complex internal decision-making.
• Bring strategic customer and market insights back into the business to influence go-to-market priorities and customer experience improvements.
• Represent the Customer Base organization in leadership discussions and help drive alignment across functions.
  
  

About You

• 5 years of sales leadership experience in B2B SaaS, including experience managing managers and leading multi-layered customer-facing sales organizations.
• Proven track record of building and developing high-performing leaders and teams that consistently exceed revenue targets.
• Strong experience leading through managers, with the ability to coach leaders, drive accountability, and scale performance across multiple teams.
• Demonstrated ability to operate strategically, using data, forecasting, and business insight to guide decisions and improve execution.
• Deep understanding of consultative and value-based sales methodologies, with the ability to reinforce rigor and consistency through frontline leadership.
• Strong executive presence, communication skills, and cross-functional influence.
• Experience with Salesforce and modern sales enablement tools.
• Background in IT Operations, SaaS, or cloud technology preferred.
• You embody NinjaOne’s core values — Curiosity, Integrity, Kindness, Humility, and Innovation — and are committed to building leaders and teams that reflect those values.
  
  

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140 countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

We are a collaborative, kind, and curious community.

We honor your flexibility needs with full-time work that is hybrid remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunities for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

#BI-Hybrid